FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We tailor your cleaning to your preferences—not just the size of your home or the number of bedrooms. Right now, Thumbtack customers get $50 off any cleaning service. Plus, we won’t charge your card until 24 hours after the job is done, giving you time to ensure everything meets your standards.
- What is your typical process for working with a new customer?
Every customer receives a personalized phone call with a price quote, during which we take detailed notes about the areas of your home you'd like cleaned. After your service, we follow up with a call within 24 hours to make sure you're completely satisfied. Our “24-Hour Happiness Guarantee” means you’ll never pay for a cleaning that doesn’t meet your expectations.
- How did you get started doing this type of work?
We’re passionate about helping people—and one of the best ways we do that is by giving you back your time. Let us take care of the cleaning so you can focus on what matters most.