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Move out cleaning
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Dianna and her team fit me into their schedule on very short notice. They cleaned the house thoroughly and even had some nice finishing touches which were unexpected. I enjoyed working with Tidy Uppers and would recommend them.Oct 30, 2018VerifiedTidy Uppers's reply
Thank you Krista for the positive feed back!
** Review updated with actual conversation to reveal more blatant lies and dishonesty by the owner of Tidy Uppers. No name calling or insults occurred. No phone conversations occurred after 11:30am while she was at the house before she became rude and the only missed call was 8am the next day regarding the invoice. I was told by the business owner to text the code to the lockbox on the house to the number I was contacted from. Despite my informing her our family would be sleeping at the time of her arrival (Monday at 6am - which she said was her only available slot all week), she called my phone four times between 6:00 and 6:15 am Monday morning. When I awoke at 8:30 am, I had a notification I’d received an invoice. She claimed I had not sent her the code to the lockbox, that I’d sent immediately after our phone conversation. And had charged me a $30 Failure to Cancel fee. I sent her screenshots showing my texting her the code along with the instructions to enter the home and the focuses I wanted based on our phone conversation (fridge, kitchen floor/baseboards, and bathrooms). She called and acknowledged it was their error and said she could reschedule for 10am the following day with a 10% discount off the $140 fee. I had already made arrangements to be in the house to finish the rest of the cleaning of the rooms Tuesday morning, but I said that was fine. After all, as long as they took care of the kitchen and bathrooms, I wouldn’t have to worry about much, right? (Wrong!) When I got to the house early Tuesday morning, the lockbox was left pulled out in the open with the cover open exposing the buttons and metal facing to the rain, rather than closed and tucked into the ivy by the porch as they had found it Monday morning. I returned it. Finished the things I needed to tend to and left. Drove the 5 hours back to our new home and started working. I received their invoice about 2:40 in the afternoon. My Tuesday was incredibly busy, I worked and went to bed very early as I’d been up cleaning the house in Maryland at 3am. Woke up to my phone ringing again at 8am, guess who?? Dianna Chambers. Again. I also had a text from the night before around 8pm and one from 7am stating, “Hi rebehak I’m just flllowing ho with you in your cleaning from yesterday. Hope all is well.” I’m not sure about that last one, but I assumed it was all aimed to press me to hurry up and pay her invoice which I already planned to do first thing in the morning. I texted her immediately to let her know I would be taking care of it first thing but that her repeated calls and texts before regular business hours were unexpected and had woken us up again. Her only response was “Sorry about that.” A COMPLETE change of tune from before. I clicked on the invoice to take care of payment and this time had been charged a $50 late fee. It had not even been 24 hours since she arrived to the house, let alone since I’d received the invoice and up to this point NO late fee (or failure to cancel fee for that matter) had ever been mentioned. And this is beside the fact that she had been 29 hours late completing service from the time we agreed upon. I texted her and pointed out that it had not even been a full day since I received the invoice and that it was disappointing she kept charging these random fees because it had overall been a good experience thus far and that if she could correct the invoice so I could pay the correct amount, we could be done. She claimed same day payment was company policy, that she had informed me of the policy and the fee (blatant lie) and she had no choice but to follow it. I asked her to correct the amount or refer me to the manager or owner of the company (knowing she had referred to it as “her” company several times and both she and the company seemed very disorganized and poorly managed so I had a feeling she was lying about adjusting the amount being out of her control). She said she was the owner. As I suspected she was again blatantly lying - just like having only one 6am Monday slot available all week and informing me of her policies and fees upfront. When I told her she had never disclosed the same day policy on the phone (in any of the multiple calls) nor on any documentation and that if she had completed services Monday morning as we agreed, I would have taken care of it that day. Since my Tuesday was very booked already and she didn’t get the invoice to me until that afternoon, I was taking care of it first thing on Wednesday - within a 24 hour window of the service and invoice receipt. Even though I didn’t expect to see the house or how well she’d done the work until Friday, I was fine giving her the benefit of the doubt and going ahead with payment (another mistake on my part), but she needed to correct the invoice. I also said I would also be posting reviews about her company and how she conducted business. She said, “do whatever you need to do to make the situation correct. However you do have an outstanding invoice.” I asked if she had any proof that she had disclosed these fees to me at any time and stated what she was doing was illegal and she needed to research proper business practices. She stated the fees were on the invoice - that I hadn’t had a chance to review until 8am Wednesday morning. At that point she said she would adjust it (suddenly, it WAS in her power to make an exception to her own policy), made a couple passive aggressive comments about good luck with my move and thanks for my input, then threatened to charge the late fee again if I didn’t pay the invoice (that I was already trying to pay while navigating her zero courtesy customer “service”...). And I wish that was the end of it. However, after the invoice was paid and the rude and completely unprofessional exchange with the “owner” of the Tidy Uppers “business,” I was very concerned about the job she did on the house. So I called a contact in the area and had them go by and send me pictures of the house. The fridge was mostly clean, but under one of the drawers hadn’t even been wiped down, let alone cleaned and the bottom drawer of the freezer was completely filled with frozen water. The kitchen floors and baseboards were untouched. One of the toilets hadn’t been cleaned under the seat, one mirror was completely smudged, the grout in the bathroom of the showers with tile was not scrubbed, there were rings all over the floor and sink of one bathroom, and to make matters worse, there appears to be spots of dirty water or some kind of liquid sloshed on the light colored carpet of the stairs leading up to two of the bathrooms and a dirty square at the top of the stairs seems to be where the mop bucket was set down - I mentioned in our phone call the carpet cleaners would be coming later in the week so I guess she decided she didn’t have to clean up after herself either. Unfortunately after my experience with Dianna Chambers and her “business,” I cannot refer her to even my enemies. It was in whole, one inconvenience, insult, and rude debacle after another ending with a finale of a disappointing, lazy cleaning job. So if you have no desire for a secure, clean house, polite customer service, fair billing, or professional conduct, by all means, go with Tidy Uppers! Otherwise, I suggest you look elsewhere. There are many hardworking individuals out there able and ready to do good work and conduct themselves and their companies in a mature, businesslike manner.Jun 28, 2019Verified
I was very disappointed. I told them it was a construction clean up and they said no problem. I had a potential buyer coming to look at the house the next day so wanted it cleaned thoroughly. They said they were done but I still saw areas in every room that were not cleaned thoroughly. I started to show them spots they missed and they rebuttled and shook their head and said no trabajo. I then started to scrub the stuff they were objecting to and showed them that it would indeed come off. Eventually I was so frustrated that I told them it was fine. I ended up cleaning all the spots they missed early the next morning. Not to mention they showed up over an hour late and spoke no English. Dianna was great on the phone but did not deliver. I think she needs to be there to communicate and approve of the job in the end. Would probably be okay if you just need a very basic minimal clean but not for anything that actually takes some work.Dec 7, 2018VerifiedTidy Uppers's reply
Thanks Ben for your feedback. Unfortunately, I was unable to make you happy after you did a final Walk-through with my team and said everything was great. I think we would of been able to provide better service had you been honest. We provide construction cleaning to many companies all of which who have been satisfied. You did asked while we were there for my team to scrap paint off in some areas in which I totally agreed that could be possible and we did do in order to better satisfy you. However, scrapping paint off isn’t a typical post construction clean and that’s where I think the problem lies. As a new business owner, I have made plenty of mistakes. One of those is taking every job hired to do. The second of those is trying to take on jobs without speaking in person to the customer about what results they expect. This situation working with you fell in both categories. And upon leaving the job site I assumed you were satisfied based off your own words. I also understand not being able to communicate with my workers can be an issue. Which is another reason why having an initial meeting with me is more important. I could have arranged for an English speaker to be present. But when speaking to you over the phone this wasn’t a concern mentioned. However, moving forward I will no longer take jobs without doing a proper walk-through and speaking to a customer about their desires.
The cleaners are very friendly and they do a really good job cleaning around the house. They also organized my room. Absolutely everything is spotless! Saves a lot of time.Nov 6, 2018
I can’t say enough about them!! They came into my house that has been neglected due to me working 7 days a week, 16 hours a day. Needless to say they had a true task ahead of them. They started right away. My house is so spotless that my cat is creeping around like he doesn’t know this is our house. Lol. If you’re looking for that perfect review to help you make up your mind, I’m not so great at reviews BUT I can tell you that they went above and beyond. You will not regret hiring them!! Very friendly too. Very professional!! Thank you guys!! I appreciate all of the hard work!!Feb 29, 2020Verified
- What should the customer know about your pricing (e.g., discounts, fees)?My pricing is set. There is, in total, 6 packages to choose from, all ranging from different price points. We will never charge a crazy one time fee to your first cleaning. You can also schedule online.
- What is your typical process for working with a new customer?I like to make sure they are aware of the cancellation policy, late payment policy and that the sign, if willing, the release to use photos for advertising.
- What education and/or training do you have that relates to your work?I am college educated but during my college years I worked cleaning restaurants, offices, and other odd jobs. As an adult, I organized company wide office moves, office design (I’m talking about organizing the supplies, the way desk were facing, which desk went where, etc). I have experience buffing and waxing floors, and over all super obsessed with a clean home - like obsessed.