FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The customer should know that our pricing for electric vehicle charging station installations starts from $1199, with additional fees potentially applying for installations that require additional electrical work. However, we offer a personalized consultation with experienced professionals who will assess the specific needs and preferences of the customer, evaluate their home's electrical capacity, and provide recommendations for the best charging station options. Additionally, we offer a limited-time promotion of a 10% discount on installation. This promotion is subject to change or expire at any time, so customers are encouraged to contact us as soon as possible to take advantage of this offer. We are transparent about our pricing and fees, and we will provide customers with a free estimate of the installation cost before any work is done.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer for an electric vehicle charging station installation includes the following steps: Initial consultation: We start by discussing the customer's needs and preferences over the phone or via email. We will ask about their vehicle, charging habits, and any other relevant information. This allows us to assess the customer's specific needs and determine if an electric vehicle charging station is the right fit for them. On-site assessment: If the customer decides to move forward with an installation, we will schedule an on-site assessment. One of our experienced professionals will visit the customer's home to evaluate their electrical capacity and determine the best location for the charging station. Recommendations and estimate: Based on the on-site assessment, we will provide recommendations for the best charging station options and provide a free estimate of the installation cost. Installation: If the customer approves the estimate, we will schedule the installation at a time that is convenient for them. Our team will install the charging station, ensuring that it is safe, secure, and compliant with all relevant regulations and standards. Training and support: Once the installation is complete, we will provide training on how to use the charging station and offer ongoing support to ensure that it continues to meet the customer's needs. Overall, we strive to provide a seamless and stress-free experience for our customers, from the initial consultation to the completion of the installation.
- What education and/or training do you have that relates to your work?
Gilbert Enterprise's team of professionals who specialize in electric vehicle charging station installations have extensive experience and training in the field. Our team includes licensed electricians who are trained and certified to install and maintain electric vehicle charging stations safely and efficiently. Additionally, our team stays up-to-date with the latest technologies, regulations, and industry standards through ongoing training and education. We are committed to providing high-quality services to our customers and ensuring that their electric vehicle charging station installation meets all safety and performance requirements.