- What is your typical process for working with a new customer?
Our typical process for working with a new customer is to ensure that their needs are met completely. When our clients call our customer service representatives take the time to listen to your needs. Based on your vision our representatives ask specific questions and advise on the proper course of action to ensure that the proper crew and equipment will be provided. Every part of the project is properly explained including our scheduling process, how the work will be performed as well as pricing.
- What education and/or training do you have that relates to your work?
The Labor Neighbor family has more than 25 years experience in various areas of the home improvement industry including sales, marketing, customer service, moving & packing, carpentry, assembly and more. Our employees are properly trained in all parts of the industry to ensure that they are prepared to meet all of our customers needs.
- How did you get started doing this type of work?
I got started in the industry by working for one of the largest home improvement companies on the east coast. I spent more than 10 years working as both a sales and project manager learning all facets of customer service and the latest and best techniques for all forms of interior home improvements.