G.M.L. Services and Medical tech

Hi owner in here. We appreciate you choosing and trusting us for your cleaning. Can't wait to do more business with you!

Hi Owner, in here. We are grateful that you have hired us for this cleaning. I offer an apology for the inconvenience and the bad time you had. I had talked to the cleaners and the Project Manager to investigate what happened. Your cleaning was $365 for a move-out, with no add-on. Every move-out included baseboards, inside fridge and oven, plus cabinets. A standard cleaning usually is $150-$200. Two cleaners arrived on Sunday (we usually charge extra for holidays and Weekends, and we didn't). The cleaners sent me a video showing me the quality and intensity of the job they had to do. We saw they were rat feces and cockroaches. Our project manager you spoke had made the decision that we should send 3rd cleaner. With 3 cleaners, they stayed 5 hours cleaning the apartment. When we usually take 3 hours at most with 2 cleaners. This time we had to take 2 hours extra for the quality and intense job they had to do. We had sent you videos and pictures every hour about the progress we had made for approval. After 5 hours and 3 cleaners, we called you to let you know we were done. If you can come to do a walk thru and, we will offer to stay extra hours for your arrival. You made it super clear that you will take extra long, you couldn't make it. We still send you finished pictures and videos of the cleaning. That you ended up approving. Later, I see the message of Complaints. I don't justify it, but I hope you understand why we send you a walk-through by picture before and after. The project manager stayed with the cleaners, and she did make sure everything looked better. Kitchen cabinets weren't sticky at all; they had to be cleaned and washed twice. At the end, we sent you the before and after videos and pictures. The top of the fridge was the best my cleaners could've done. For you not being happy with your cleaning, we are offering 10% off on your next cleaning. Thank you so much for choosing us.