FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is flexible and tailored to the scope and complexity of your needs. I offer clear estimates, fair value, and transparent billing—no hidden fees. For startups, nonprofits, and recurring clients, I often provide discounted rates. My goal is to make high-quality service accessible and impactful, whether it's a quick consultation or a full-scale project. We’ll align expectations up front so you feel confident in the investment and the outcomes it supports.
- What is your typical process for working with a new customer?
I begin by listening—understanding your goals, challenges, and desired outcomes. From there, we co-design a clear scope of work, timelines, and priorities. I provide insights, ask clarifying questions, and tailor the engagement to your pace and budget. Whether it’s a one-time service or ongoing partnership, I aim to build trust from day one. You can expect regular updates, honest communication, and a commitment to excellence in everything we co-create together.
- What education and/or training do you have that relates to your work?
I hold an engineering degree in electronics and a postgraduate diploma in software technology. Over the last 20+ years, I’ve led enterprise technology, data, and transformation projects. My continuing education includes certifications and hands-on experience in cloud platforms, data governance, Agile/Scrum, and architecture frameworks like TOGAF. Beyond formal training, my most valuable learning has come from building startups, leading real-world transformations, and helping diverse clients adapt and thrive through complexity.