- What should the customer know about your pricing (e.g., discounts, fees)?
In-Warrnaty Repair for HP, Lenovo, Toshiba Tecra and Portege models, Fujitsu, Asus and Apple is preformed at no-charge. OUT OF WARRANTY rates: Diagnostics Fee $75 (fee is waived when estimate for parts/labor is authorized) Labor Rate for Out of Warranty Hardware Repairs $120 (flat rate) plus applicable parts While You Wait Service $75 plus any applicable labor/parts charges (Your computer will be diagnosed and if the required parts are in stock or if it is a software related issue then we will fix your computer while you wait) Software Related Repairs $100 per hour with a 30 minute minimum charge Hard Drive Data Transfer $50 minimum (based on amount of data transferred) Click to learn more about hard drive data transfer Hard Drive Backup to CD or DVD $100 CD up to 750MB Each Additional CD’s $20 $150 DVD
- What is your typical process for working with a new customer?
We preform a detailed diagnostic test of your computer within 24 hours and will contact you with a comprehensive estimate. After you approve the estimate parts will be ordered for your machine and it will be repaired. Turn around for the whole process is typically 3-5 business days.
- What education and/or training do you have that relates to your work?
Our technicians certify annually with HP, Lenovo, Apple, Dell, Toshiba, Fujitsu, and Asus to repair their machines.