My Support Company

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About

We provide calm, in-home technology support and practical website solutions for homeowners and small businesses throughout Harford County, Cecil County, and eastern Baltimore County. What makes us different is simple: • We come to you • We explain things in plain English • We give clear, upfront pricing • We focus on solving the problem efficiently We are not a call center. You are not routed through multiple technicians. You work directly with a local professional who understands your setup and takes the time to do the job right. Many of our clients call us after feeling overwhelmed, pressured into unnecessary upgrades, or frustrated with remote-only support. We take a practical approach. Fix what needs fixing. Improve what makes sense. No upselling. No long-term contracts. For homeowners, that means reliable Wi-Fi, properly set up devices, working printers, and computers that run the way they should. For small businesses, that means stable workstations, secure and organized systems, and clean, professional websites that actually support growth. If you want straightforward answers, patient support, and local service you can trust, we are ready to help.

Overview

Serves Havre de Grace, MD

Background checked

3 employees

Business hours

SunClosedMon8:00 am - 4:00 pm

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, and Credit card.

Social media

Facebook

Services offered

Topic areas

Work location

I travel to my customers

Projects and media

Reviews

5.0

3 reviews

5

100%

4

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1

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Anthony J.

Jan 31, 2026

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From Google

I reached out when my computer was acting up and I honestly did not know where to start. My Support Company helped me out at my place in Edgewood, Maryland and made the whole thing simple and stress free. They fixed the issue, answered my questions, and did not talk over my head. I would definitely call them again.

My Support Company's reply

Thank you, Anthony, for the kind review. We are glad we could help make things feel simple and less stressful for you. Taking the time to answer questions and explain things clearly is something we care a lot about, so it is great to hear that came through. We really appreciate your trust and would be happy to help again whenever you need us.

Daenna B.

Jan 31, 2026

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From Google

I reached out when my computer suddenly stopped working and I was worried I would lose important files. They responded quickly and handled everything professionally from start to finish. The repair was done efficiently and I felt confident my data was in good hands. It is great to have a local tech service in the Baltimore County area that will come to the Parkville that is reliable, knowledgeable, and easy to communicate with. Highly recommended!

My Support Company's reply

Thank you, Daenna, for taking the time to share your experience. We know how stressful it can be when a computer stops working and important files are at risk, so we are glad we could respond quickly and take good care of your data. It means a lot to hear that you felt confident and well informed throughout the process. We truly appreciate your recommendation and are happy to support customers whenever help is needed.

Emily S.

Feb 3, 2026

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From Google

My Support Company came to my home to help with my daughters laptop. They were patient, explained things in plain language, and even gave us tips to avoid the same problems in the future.

My Support Company's reply

Thank you so much, Emily! We are really happy we could help you and your daughter with her laptop. It means a lot to hear that everything was explained clearly and that the tips were helpful. Supporting families throughout Harford County and helping them feel more comfortable with their technology is a big part of what we do, and we truly appreciate you trusting us.

Credentials

Background Check

Salamone Brian

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We provide clear upfront hourly pricing with no long term contracts. Most training sessions are one to two hours. We focus on solving the issue efficiently rather than extending time. There are no hidden fees and no pressure to purchase additional services.
What is your typical process for working with a new customer?
We start with a brief conversation to understand the goal and current setup. During the session, we work hands on, step by step, at your pace. We explain what we are doing and why. Before leaving, we review what was covered and make sure you are comfortable repeating the steps.
What education and/or training do you have that relates to your work?
We have extensive hands on experience supporting Windows and Apple devices, home networks, cloud services, streaming platforms, and modern tools like ChatGPT and Copilot. Our focus is practical real world use, not theory. We stay current with updates and security best practices.