FAQs
- What is your typical process for working with a new customer?
How Ameri-Dry® Does Business We take a different approach to the waterproofing business than our competitors. By putting our customers first in terms of budget and deadlines, combined with our permanently dry waterproofing solutions and strong warranty, makes us one of America’s most trusted basement waterproofing companies. Our Approach to the Basement Waterproofing Business No Down Payments No High Pressure Sales No Hassles No More Water!! We think you’ll find our way of doing business a refreshing. Your time is important, and we don’t want to waste a minute of it. That’s why you’ll never get a high pressure sales pitch from us. What you will get is real information on what has caused your basement to leak and how it can be fixed once and for all. A Thorough Evaluation Be assured, when our Ameri-Dry® Consultant comes to your home, he’s mission is to find out why your basement is leaking and design a system to fix it. He is a thoroughly trained waterproofing/foundation repair consultant and he will: discuss with you in detail your wet basement problems thoroughly analyze your basement as well as the outside perimeter of your home provide you with a detailed assessment as to the cause of your wet basement problem explain how Ameri-Dry® will permanently solve that problem provide a range of dry basement options for you to consider based on a set price list Regular Communication If you decide to use Ameri-Dry® for the repair, we take the information process one step further by thoroughly discussing our “work order” with you to ensure that you, your consultant, and the Ameri-Dry® installation crew are all on the same page to reduce the possibility of any confusion. We also reserve a date on our installation calendar right then and there so you have time to prepare. Customer Satisfaction To ensure satisfaction, our “work order” is reviewed a second time via the “initial walk through” with you and your foreman prior to starting. You will also be updated regularly and encouraged to observe our work throughout the waterproofing process. Upon completion, your foreman will guide you through the final inspection and answer any questions you may have. You will also be given an Ameri-Dry® “Completion Certificate” where you will have the opportunity to give us your feedback as well as sign off on the project. Future Peace of Mind You’ll receive Ameri-Dry’s® Full Life-of-the-Structure Warranty, which offers you one of the waterproofing industry’s toughest protection packages while at the same time increasing the value of your home because of the lifetime protection. The bottom line: Ameri-Dry® is a waterproofing business that delivers a permanent solution to all your basement waterproofing/crawlspace and foundation problems — minus the hassles and headaches. A Waterproofing Company that Cares As we said, Ameri-Dry’s®, approach to the waterproofing business is regular communication between our consultants, all of our installation crews and our customers. Our ultimate goal is to dry up the basement permanently and make our customers happy. We act as both a basement waterproofing company and a foundation repair contractor, taking on all facets of the waterproofing industry and much more. Ameri-Dry® continues to grow! We currently serve customers in the following states: Maryland, Delaware, Pennsylvania, Virginia, and Tennessee. Contact us to work with one of the leading and fastest growing waterproofing and foundation repair companies in the industry!
- What education and/or training do you have that relates to your work?
Every local office, as well as their key employees, must complete an intense training course. In addition, Ameri-Dry® maintains a full schedule of field training. What this mean for you is simple, you can be sure that the technician who comes to your home is a seasoned, highly-trained professional who has received top-rate training and will use knowledge – not guesswork – to fix your basement/crawlspace water problem or foundation problem.
- What advice would you give a customer looking to hire a provider in your area of work?
Tips for Choosing a Basement Waterproofing Contractor Choosing a basement waterproofing contractor can be difficult if you’ve never done it before. You’re already dealing with the stress of a wet basement or crawlspace, you don’t want the added hassle of an unreliable waterproofing contractor who doesn’t do the job right or charges hefty fees. There are a number of things to look for when comparing waterproofing companies. Deal with a basement waterproofing contractor that has a good reputation in the community. Find out if the company is insured, bonded, licensed, and certified, (where applicable). Beware of salespersons or contractors who ask for large advance payments Reliable waterproofing contractors generally do not require more than a minimal down payment. Obtain written estimates from at least three waterproofing contractors. Compare the cost of the work to be done, the quality of materials to be used, and the cost of financing the work, (if applicable). In Maryland, contact the Maryland Home Improvement Commission. Have the MHIC staff check the record of the contractor you’re considering. They can tell you if the company’s license is in good standing; if there are any complaints, and of what nature, and if the complaints have been resolved. In Maryland, Pennsylvania, Delaware, Virginia, and Tennessee you can check with the Attorney General’s Office to see if the contractor is in good standing. Check each contractor’s reliability with your local Better Business Bureau, previous customers, and friends, who have dealt with the same company. After selecting a contractor, ask for a written contract in accordance with the estimate. Read this contract carefully before you sign it. Make sure you thoroughly understand its contents. If you have any questions, ask an attorney to review the contract for you. Whether you’re debating between many waterproofing contractors or have it narrowed down to a few waterproofing companies you know, these tips should help with your final decision. Whether you’re dealing with waterproofing companies or another type of business, you should always be sure to thoroughly read the contract. Reliable waterproofing contractors should include the following in their contracts: The basement waterproofing contractor’s name, address, and telephone number. A full description of the work to be done and a list of the materials to be used. A definite start date and the estimated length of time for completion. A provision that no change in plans or specifications may be made without the homeowner’s written approval. Details of payment. If financing, your basement waterproofing contractor should include information on the down payment, monthly payments, number of payments, the total finance costs, and annual percentage rate. The annual percentage rate is your key to comparing costs for the lowest rate. A statement that the contractor is responsible for insuring his employees against possible injury on the job, usually a “Workers Compensation Policy.” A warranty or guarantee with all conditions spelled out. For example, if your basement waterproofing contractor doesn’t solve the water problem, what is the company obligated to do and what are the alternatives? The contractor’s signature and local or state licensing number. All waterproofing contractors in Maryland, Pennsylvania, and Virginia must be licensed through each state’s individual Home Improvement Commission. Maryland dllr.state.md.us Pennsylvania attorneygeneral.gov Virginia dpor.virginia.gov Delaware attorneygeneral.delaware.gov Tennessee tn.gov If you plan to finance the work and the contract terms could give the contractor a lien, mortgage, or other security interest on your home, or if you are solicited by a door-to-door or telemarketing salesperson, make sure the contract contains a provision allowing you to cancel within five business days after signing it, without penalty. If you’re comparing waterproofing companies in MD, DE, VA, PA, or TN look no further. Ameri-Dry® is a basement waterproofing contractor that provides up-front prices and contracts with its permanently dry waterproofing solutions. Contact your local Ameri-Dry® office to solve your wet basement problems with an experienced basement waterproofing contractor!