FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and transparent. Camera installations are typically $240 per device, which includes professional installation, setup, testing, and a walkthrough. We normally charge a $120 service/arrival fee, but this fee is waived on most jobs. For larger projects, multi-device installs, or ongoing work, we’re happy to offer discounted or custom pricing. We understand that every project is different, and we’re always open to discussing options that best fit your needs and budget. The easiest way to get an accurate price is to message us with a few details about your project — we’re glad to help.
- What is your typical process for working with a new customer?
We start by understanding your needs — what you’re looking to install, your timeline, and any preferences you have. From there, we review the scope, confirm pricing, and make sure everything is aligned before scheduling the work. You’ll have a dedicated point of contact throughout the project to ensure questions are answered quickly and communication stays consistent. Our team coordinates directly with our technicians so everyone is on the same page before, during, and after the install. On the day of service, we arrive prepared, complete the work as discussed, test everything thoroughly, and walk you through the system to make sure it meets your expectations before we leave. Our goal is simple: clear communication, quality work, and no surprises.
- What education and/or training do you have that relates to your work?
Our work is supported by both formal education and ongoing industry training. The company owner has a background in computer and network systems, which helps ensure every low-voltage installation is properly designed for performance, reliability, and future growth. Our team is trained and certified in key industry standards and safety programs, including CCNA, CompTIA+, LIFT certification, and OSHA safety training, and we follow BICSI standards on all projects. These standards apply across our entire technician team, not just management, so customers get consistent, high-quality work on every job. In addition, we regularly complete customer-specific and site-required training when a project calls for it. Whether it’s building access requirements, safety orientations, or system-specific standards, we make sure our technicians are fully prepared before stepping on site. For our customers, this means safe, well-planned installations, fewer surprises during the project, and systems that are easier to maintain long after the work is complete.