First Stop Tech
First Stop Tech

First Stop Tech

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Sorry this pro can’t do your job, but we know other pros who can.
Introduction: We're tightwads. We know you aren't interested in spending a fortune keeping your older computer working. We're just as angry as you are when we pay for repairs that don't work. A much higher fraction of what you pay goes to the technician that visits you than most other companies. They also get a bonus if you like them enough to ask for them the next time so our techs are motivated to impress you. With 5 techs on duty and 10 in reserve, we have specialists on board that can get the job done efficiently and keep costs down. We tell you the truth. Is the repair going to be temporary? We'll warn you up front. Is replacement a better idea? We'll tell you. We get enough business. We don't need to do work that won't make you glad you called us. Rescuing people from computer problems then handing them a bill they expected to be worse. Often much worse. Reverse-sticker-shock makes me smile.
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Robin A.
Oct 9, 2013
I've used Bill Jacob's "First Stop Tech" computer services for a couple of years now. I have seven Mac Computers in my studio and he keeps them up and running for me. He arrives at the appointed time, repairs the problem quickly and efficiently, and whatever repairs, replacements or adjustments he makes never seems to give me problems again. I've recommended Bill Jacobs to many clients, suppliers, friends, and neighbors and will continue to do so! His work and customer service is outstanding.

FAQs

  • How did you get started doing this type of work?

    As a technician, computer repair made no sense to me. Companies charge too much, so people don't repair their computers. The few that do, hire technicians who are not well paid and may not know what they're doing. I made First Stop to bring sensible pricing to the public and good wages to the workers. We do this by automating much of the process and enticing good techs with flexible work schedules. The result has produced as much work as we can handle and sometimes we have to ask customers to wait for repairs, but we're hiring now and hope to make our repairs affordable, effective, and as we grow... fast.

  • What types of customers have you worked with?

    Malware removal, corrupt OS repair, wireless network reconfiguration, data recovery from dead drives/PCs.

  • What advice would you give a customer looking to hire a provider in your area of work?

    Ask about their warranty. Too often customers end up at Geek Squad who charge you hefty fees but don't fix the problem. Do they stand behind their work? We do.