It’s free with no obligation to hire
Hired 30 times
12 years in business
(Eastern Time Zone)
Mon - Fri
9:00 a.m. to 5:00 p.m.
Credit card, Cash, Venmo, Paypal
Photos and Videos
Computer not turning on,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Computer guy offers an awesome service. He saved me $100 to $350 in parts to repair my iMac computer 🖥. He comes to you, take the computer to his shop, and keeps you informed of the progress of his job. Only issue I have with him, is that he is Navy guy and I’m Army all the way !!! lol 😝Mar 18, 2018Verified
Steve saved my computer! I am a graphic designer and use my computer extensively; however, a few months ago, I spilled soup on my keyboard and started having all kinds of issues with it. Nothing was working properly: fonts, programs, search functions, browser...nothing! I tried taking it to the Apple Store but they were charging $497 just to send it out to get looked at. That didn't even include what the repair might cost! Besides, I couldn't afford to be without my computer for that long. So I hit up Google and found Steve on Thumbtack. He was able to give me a pretty accurate diagnostic just via our messaging on Thumbtack when I told him the issues I was having. He also made a house call the NEXT DAY! He replaced my hard drive, saved 200 GB of data, re-installed my OS, and replaced my keyboard all for way less than the Apple store was charging for the initial diagnostic. My Mac is now working like new. Steve knows his stuff and is now my go-to for all things Mac (he also works on PCs). I would highly recommend him and already have to several family members. Thanks Steve!Nov 23, 2017Verified
He knew his stuff! Answered all my questions and made my computer life much better.Feb 27, 2019Verified
Steve was on time, was personable, took care of our problem, recommended other beneficial computer- maintenance needs and took care of those while at our residence and afterewards remotely. Steve is a real gem, a computer wizard and a gentleman. S Hanson & B HansonApr 7, 2018Verified
I will use the Maryland Computer Guy again for my computer issues. Steven Lee responded timely and professionally. He identified the issue and completed the work, which was extensive, quickly. Steven provided quality work and my laptop is working great. Thanks.Jan 21, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We offer a 10% discount to military and first responders. Please don't be shy about asking. Most services come with a flat rate. By nature of computer problems such as viruses or data recovery, the time to complete the service is sometimes hard to estimate. By charging a flat rate vs hourly, it eases customer concerns of "running up the bill".
- What is your typical process for working with a new customer?I call the day of our appointment and take your coffee order! This gives me the ever important cup of Joe, and lets me verify the address and give a solid time of arrival to you. When I arrive, I'll be professionally dressed and ask if you'd like me to take my shoes off (no one likes more dirt on their house!). I'll identify myself and ask to see the problem computer. After you describing your problem, I'll likely run a few tests on the computer to rule out hardware issues (such as faulty RAM) that can mimic common software problems (Blue screen of death!). I'll fill out a diagnostic sheet with all of my finding and recommendations, thoroughly explaining the conditions in terms you can understand. I'll offer you a price for each service and ask for your written approval before I start work. After work is completed, I preform post work tests on all of your components (sounds, printer, etc.) to make sure we didn't leave any loose ends. I'll review the work with you and answer any questions you have at the time.
- How did you get started doing this type of work?I was in the middle of changing careers between the US Navy, and electronic security systems design and sales. I took a job part time with a popular big box "Geek" company (2006). If you're keeping track, yes, they hire people with zero credentials to work for them. It sparked my interest and in my competitive nature, I set out to learn everything I could in my field. In 2007, it became clear that I could offer actual professional service at prices near half of the big box store. I do this by not having a storefront and bringing the services straight to the customer. The saving from not having overhead is passed to where it matters most-your pocket.