At ARS® / Rescue Rooter® Laurel, we provide trusted heating, cooling, and water heater services to homeowners throughout Laurel and the surrounding Maryland and Washington, DC areas. Backed by decades of experience and a nationally supported network, our local team delivers reliable service focused on safety, professionalism, and customer satisfaction.
We specialize in:
Air conditioning repairs and system replacements
Heating system repairs and installations
Indoor air quality solutions
Tank and tankless water heater installation and repair
Preventative maintenance plans to help protect your HVAC system year-round
Whether your AC isn’t cooling, your furnace needs service, or your water heater has stopped working, our trained technicians are ready to help restore comfort to your home.
What Sets Us Apart
Trusted, background-checked professionals
Licensed, bonded, and insured
Transparent pricing and financing options available
Exceptional Service Guarantee on all work performed
Serving Maryland and the surrounding region with proven expertise
We focus on clear communication and getting the job done right the first time. When home comfort systems need attention, you can count on ARS® / Rescue Rooter® Laurel to make it work. Make it right.®
Overview
Hired 6 times
Background checked
25 employees
51 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Services offered
Work needed
Install new A/C units
Replace existing A/C units
Remove old A/C units
Install ducts and vents
System type
Split system
Packaged system
Other
Building height
Single-level
Two-story
Three-story
High-rise
Projects and media
Projects and media
Reviews
Good 3.6
86 reviews
5
58%
4
7%
3
1%
2
5%
1
29%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Vernay B.
Feb 25, 2026
•
From Google
Arlene Thomas was the technician who serviced my system. She was friendly and even told me the proper way to clean trap on the unit.
Nathan S.
Feb 20, 2026
•
From Google
Was contacted about a heating system tune up special. Was able to get an appointment the same day. William showed up on time and was very friendly and professional. Walked me through the process as he was working on my heat pump system. Gave me advice on additional maintenance items my system would need within the next year. Overall I was very pleased with the quality of service I received. Would definitely use them again.
ARS / Rescue Rooter - Laurel's reply
Thank you so much for your wonderful feedback, Nathan! We're glad to hear that William was friendly, professional, and provided valuable advice during your heating system tune-up. We look forward to serving you again at ARS / Rescue Rooter!
Mary B.
Jun 1, 2026
•
Hired on Thumbtack
My central AC unit was busted and needed to be replaced. Even though the furnace was only 2 years old, the guy insisted we needed to replace the whole HVAC system. He made us sit through a powerpoint presentation on his iPad about how great the company is and then told us that we could decide if we wanted to spend $17k-$21k on a new HVAC system or give them $200-300 a month for the next TEN YEARS. We ended up getting quotes from like 6 different companies and ARS was by far the most expensive. Everyone we talked to said the price they quoted was exorbitant. Maybe they do great work and its totally worth it but honestly if you’re not wealthy I’d recommend looking elsewhere. Definitely don’t let them sell you anything on the spot.
Details: Replace an existing A/C unit • As recommended by the professional • I need the professional to purchase the unit • Basement • 1,000 - 2,000 sq ft • Two stories • Townhouse • Owner
Central Air Conditioning Installation or Replacement
Kelley S.
Feb 21, 2026
•
From Google
This company is great. John our technician was awesome, extremely knowledgeable, professional and kind. Highly recommend, fair pricing too.
ARS / Rescue Rooter - Laurel's reply
Thank you so much for your wonderful feedback, Kelley! We're glad to hear that John provided you with excellent service and that you found our pricing fair. We appreciate your high recommendation of ARS / Rescue Rooter!
Michele H.
Jun 22, 2026
•
Hired on Thumbtack
I reached out, ARS a reponded immediately w a call. I asked if they could come out the same night bc my air conditioner was leaking. I was told they'd be out btwn 6p-8p. There was No Call & No Show! Very Unprofessional!!!
Details: Repair • Outside • Townhouse • Owner
Central Air Conditioning Repair or Maintenance
Credentials
Background Check
Clayton Boatright
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, upfront pricing with no surprises. Before any work begins, we’ll explain your options and pricing so you can make the best decision for your home.
Pricing can vary based on the type of repair or installation, but we always focus on providing fair, transparent recommendations—not pushing services you don’t need.
We also offer:
Financing options for larger repairs or system replacements (subject to approval)
Seasonal offers and promotions when available
Maintenance plans that can help reduce long-term costs
Our goal is simple: help you understand your options and feel confident in your decision.
What is your typical process for working with a new customer?
We make the process simple and stress-free:
Schedule your appointment – Call or book with us at a time that works for you
On-time arrival – A trained technician arrives, assesses the issue, and explains what’s going on
Clear options – You’ll receive straightforward recommendations and pricing before any work begins
Expert service – Once approved, we complete the work professionally and efficiently
Follow-up & support – We make sure everything is working properly and answer any questions
We focus on clear communication at every step—because a better experience leads to better outcomes (something ARS is actively improving across the full customer journey)
What education and/or training do you have that relates to your work?
Our technicians receive ongoing training and hands-on experience to stay current with the latest equipment, tools, and service techniques.
In addition:
All technicians undergo background checks and continuous training
Our company is licensed, bonded, and insured
We follow established service standards across a national network of professionals
This combination of local expertise and national support ensures consistent, high-quality service on every visit.
