FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and based on the specific needs of your chimney system. We provide clear estimates before any work begins, and we never add hidden fees. Larger repairs and installations are priced after an on-site assessment to ensure accuracy. From time to time, we offer seasonal specials on cleanings and inspections.
- What is your typical process for working with a new customer?
New customers can expect a transparent and straightforward experience. We start by discussing your concerns and scheduling an inspection or cleaning. Once on site, our technician evaluates the system, explains any issues in clear terms, and provides recommendations along with an upfront quote. If you move forward, we will schedule the work promptly and keep you updated every step of the way.
- What education and/or training do you have that relates to your work?
Our technicians are trained and certified through nationally recognized chimney and fireplace safety organizations. We stay current with building codes, manufacturer requirements, and industry best practices. Ongoing professional training ensures we deliver safe, reliable, and code-compliant service on every job.