First Class Chimney Services LLC
First Class Chimney Services LLC

First Class Chimney Services LLC

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Fireplace or chimney services needed
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Introduction: We offer chimney services in Columbia, MD. First Class Chimney Service, LLC provides complete services for: * Chimney Experts * Chimney Inspection * Chimney Lining * Chimney Restoration * Chimney Cleaning * Chimney Rebuilding * Chimneys and Fireplaces * Chimney and Fireplace Cleaning * Dryer Vent Cleaning * Window Washing * Rain Gutter Cleaning Please contact us for pricing and scheduling.
Overview

Hired 8 times

Background checked

6 employees

20 years in business

Payment methods

Cash, Credit card

Featured Projects

12 photos

Reviews

Customers rated this pro highly for responsiveness, punctuality, and professionalism.

Good 3.8

5 reviews

5
40%
4
40%
3
0%
2
0%
1
20%

Mike K.

Fireplace and Chimney Cleaning or Repair

First Class Chimney Services quickly replied to my inquiry on Thumbtack and I was able to schedule an appointment for them to come take a look at my leaking chimney a few days later. While the phone consultation was great, the first sign I would not be dealing with first class customer service was their 2-hour appointment window. Great for them but not so great for the customer. I went ahead and scheduled an appointment for a weekday with a window of 12:00-2:00. Upon leaving work at 11:30 to get home by 12:00 I checked my cell phone which I'm unable to take into the building where I work. I had a voicemail from First Class Chimney at 10:30 saying they were at my door but no one was home. I quickly called them back and told them I had an appointment window of 12:00-2:00 and I was simply told "Well we were running early today". Asking if I should return to work or continue home for my scheduled appointment the representative said I should continue home, they would fit me in sometime later that day and he would call to let me know when. I continued home and never received a call back from First Class. Update: After posting the above review I received a call from First Class apologizing for the miscommunication. They rescheduled my appointment immediately and were even kind enough to discount the work due to the previous inconvenience. Their guys showed up on time, were very professional and ran down the options for the repair with me. They did a great job on the repair and the chimney looks and functions better than ever. I'll definitely have them back for seasonal cleanings and additional repairs when the time comes.
Aug 8, 2018
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Verified
John J.
I was working with three other companies in the local area and all of them were telling me different things about my chimney. When I had First Class Chimney come out, they were perfect. First Class is precisely what I was looking for in a service company. They met all my expectations and explained everything to me thoroughly, they were respectful and thoughtful as they gave me a better price than all other companies. Their work was great, they arrived on time and finished everything on time. I would most certainly use them again and recommend them to anyone that needs a chimney serviced.
Aug 24, 2018
Bobby b.

Fireplace and Chimney Cleaning or Repair

Stop increasing the price and bringing it back down as if you're getting a deal.

Details: Chimney repair • Chimney cleaning • Wood burning fireplace with chimney • Brick (most common) • Indoors • 11 - 50 years old • Three-story building

Jun 28, 2020
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Verified
Tee E.

Fireplace and Chimney Installation

Awesome

Details: Fireplace and chimney installation • Wood burning fireplace with chimney • Chimney • Fireplace • Indoors • 51 - 100 years old • Two-story building • Residential

Feb 11, 2020
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Verified
Matt B.

Fireplace and Chimney Cleaning or Repair

They came out for an estimate (at the very end of a two-hour window) and have never returned my calls or messages.

Details: Chimney repair • Less than 2 years ago • Wood burning fireplace with chimney • Brick • Indoors • 11 - 50 years old • Two-story building

Oct 3, 2018
·
Verified
Credentials
Background Check

Marco Zamarripa

FAQs

  • What types of customers have you worked with?

    First Class Chimney Services' experienced technicians arrive when they say they will. We provide a level of customer service satisfaction in the chimney business. Our Certified Chimney Technicians are experts in regular cleanings, pointing and retouching, and restorations authentic to the original. Our mission is to provide you with the information and quality service you need at a reasonable rate. If at any time within completion of our chimney services should you find a workmanship problem, or anything you?re not quite satisfied with, contact us immediately. We will promptly respond to the issue and do our best to make the situation right with you. First Class Chimney Service, LLC would be pleased to hear from you! Please let us know what your needs and questions are, we will be more than happy to help you.

  • What advice would you give a customer looking to hire a provider in your area of work?

    We provide professional service by using the highest quality products and people available to exceed our customer's expectations. We pledge to do this at a fair price, while providing the highest level of customer satisfaction available.

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