FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer free estimates based on the size of your project, the materials you choose, and the work your home needs. We’ll walk you through what’s included and explain any costs that could come up once work begins. For example, if we find damaged roof decking during tear-off, we label and set aside the sheets we replace so our project manager can show you what was replaced and why. Financing options are available.
- What is your typical process for working with a new customer?
We start with a visit to hear what you’re looking to get done, inspect the area, and take measurements. We’ll show you what we find, talk through your options, and give you a written quote. If you decide to move forward, your project team will coordinate materials and scheduling and keep you updated along the way. After installation, we clean up, complete a final inspection, and review your warranty with you.
- What education and/or training do you have that relates to your work?
Our team has hands-on experience installing roofing, siding, windows, gutters, and exterior trim. Rise Exteriors is an Owens Corning Platinum Preferred Contractor. On roofing projects, we pay close attention to the details that affect how your roof performs, including flashing around chimneys and skylights, underlayment, and attic ventilation. We’ll explain how those details apply to your home during your consultation.