FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to pricing at IconiQ Events, we believe in transparency and clarity to help our customers make informed decisions. Here are some key points you should know about our pricing structure: Customized Quotes: Our pricing is tailored to each event based on specific requirements, such as the type of decor, complexity of designs, event size, and any customizations. We provide personalized quotes after discussing your vision and preferences. No Hidden Fees: We pride ourselves on being upfront about our pricing. The quote you receive will include all relevant costs, so you won't encounter any surprise fees later on. This includes setup, delivery, and any additional services you may require. Range of Options: We offer a variety of packages and services to fit different budgets, from simple balloon arrangements to elaborate event styling. Whether you're planning an intimate gathering or a large-scale celebration, we have options to suit your needs. Quality Materials: Our pricing reflects the high quality of materials and workmanship that we use. We source premium balloons and decor items to ensure that your event looks exceptional and lasts throughout your celebration. Flexible Payment Plans: To make the planning process easier, we offer flexible payment options. A deposit is typically required to secure your booking, with the balance due closer to the event date. We can discuss payment schedules during the consultation. Consultation Fees: Initial consultations are generally complimentary, allowing us to understand your needs without any financial commitment. If extensive planning is required, there may be a consultation fee, which will be communicated clearly beforehand. Value for Investment: We understand that planning an event involves various expenses. Our goal is to provide exceptional value for your investment, ensuring that the decor and styling contribute significantly to the overall experience of your event. Discounts and Promotions: We occasionally offer discounts or promotional packages, especially for large events or repeat customers. Be sure to ask about any current offers during your consultation. At IconiQ Events, we are committed to providing you with an exceptional experience while respecting your budget. If you have any questions about our pricing or need assistance in choosing the right options for your event, don’t hesitate to reach out!
- What is your typical process for working with a new customer?
At IconiQ Events, we pride ourselves on providing a seamless and enjoyable experience for our customers. Here’s a typical process for working with a new customer, ensuring that we capture your vision and bring it to life: 1. Initial Consultation We begin with an initial consultation, where we discuss your event details, including the date, location, theme, and any specific ideas or inspirations you may have. This is a great opportunity for us to understand your vision and preferences. 2. Concept Development Based on our discussion, we will create a customized proposal that outlines our ideas for balloon decor, event styling, and party favors. This proposal will include design concepts, color schemes, and estimated costs to help you visualize the final outcome. 3. Collaboration and Feedback Once you review the proposal, we encourage your feedback. We want to ensure that everything aligns with your expectations. We’re happy to make adjustments to the design, budget, or any other aspects based on your input. 4. Finalization of Details After finalizing the concept, we will confirm all the details, including timelines, payment methods, and logistics. This step ensures that both parties are aligned and ready for execution. 5. Execution As the event date approaches, our team will handle all the setup and installation of the decor. We take care of every detail, ensuring that everything is in place and looks perfect before your guests arrive. 6. Event Day Support On the day of your event, we will be available to ensure everything runs smoothly. Our team will be on-site to manage the setup and make any last-minute adjustments as needed. 7. Follow-Up After the event, we like to follow up with our customers to gather feedback and ensure that your experience met your expectations. We appreciate your insights and love to hear how our decor and styling contributed to your celebration. 8. Building Lasting Relationships We aim to build lasting relationships with our customers, and we welcome the opportunity to assist you with future events. Whether it’s a birthday, wedding, or corporate gathering, we’re here to help create more unforgettable moments. We look forward to collaborating with you and making your event truly special!
- What education and/or training do you have that relates to your work?
Certificate: International Event Decor Professional Course Online/Hands on: Balloon Courses