Phoenix Horizon's

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Introduction

My focus is to ensure our customers have a great and satisfying experience every visit. We pride ourselves on being a multifaceted company with several different things we do.

Overview

Hired 6 times

Background checked

5 employees

10 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, and Venmo.

Social media

Facebook

Projects and media

30 photos

Projects and media

30 photos

Reviews

Customers rated this pro highly for professionalism, value, and work quality.

Good 4.2

12 reviews

5

75%

4

0%

3

8%

2

0%

1

17%

Past Customer

Apr 15, 2016

·

From Google

Quick service! Great job!

Past Customer

Mar 27, 2017

·

From Google

Very friendly

Past Customer

May 21, 2018

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From Google

Not a happy customer at all, mind you I only fill out paperwork they hand me after telling the lady what I needed prints for. I went in to get finger printed for MD HQL and non res Virginia ccw prints, I filled out the forms and was given the wrong finger print form for MD and my HQL info was kicked back because they printed me for MD CCW not what I explained I needed. The lady (Candice) who was in the office seemed confused on even how to work the machines and how to even take my picture and had to keep calling another office which leads me to believe she had no idea what she was doing in the first place. No resolution given even while speaking on the phone with the supervisor but to reprint and repay. Your mistakes should not cost me money point blank. Very upset and will never go back to this place again I rather go to a legit place that will confess to their mistakes and correct the problem as I am a paying customer and shouldnt be treated as if Im a liar.

Phoenix Horizon's's reply

James, I have just discussed this matter with my team. Unfortunately when you filled out the paperwork you did not fill it out correctly. In Maryland you have to be very specific and accurate when filling out the documents in order to be fingerprinted. The form we use for Maryland is the only form we use for all Maryland Fingerprints and comes direct from CJIS. No one is calling you a liar here however looking at your sign in sheet and CJIS form you did put Maryland CCW on both. If it was a mistake we made we would gladly make it right. However with both the sign in sheet and CJIS form matching there is nothing more that we are able to do. If you would like to discuss this further please call me at 774-243-2001 and I can go over it with you. Again sorry we can not do more. Ryan

Past Customer

Apr 17, 2018

·

From Google

Ive never had to get fingerprinted before, so I didnt know what to expect. Well this place def set the bar high! Not only were they helpful about my schedule (Im on call 24hrs could get a call any second) but the technician Amanda was amazing. Great personality, very knowledgeable and fast! She got me in and out in under 15mins! Thanks Amanda for being awesome and thank you Quick Fingerprints!

Phoenix Horizon's's reply

Rainer, Thanks so much for the review! We try our best to provide nothing but the best. We appreciate the feedback and will be certain to ensure Amanda receives recognized for her amazing work.

Past Customer

Jul 3, 2018

·

From Google

Great place to have fingerprints taken. In a very short time prints are taken and processed. Very quick service.

Phoenix Horizon's's reply

Thank you so much John. We try our best.

Credentials

Background Check

Ryan Lemmer

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I charge the least amount I can to get the job done. I strive to work under your budget whenever I can.
What is your typical process for working with a new customer?
Arrive at the home or business I first get a general overview of the work that needs to be done. Then work to ensure I will meet your expectations and ensure I can accomplish all work by the deadline.
What education and/or training do you have that relates to your work?
Trained IT tech with Mac, Windows and Linux machines. Trained in networking and computer security.