FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in honest, transparent pricing with no surprises. Every project is different, so we take the time to understand your goals, your home, and your budget before making recommendations. We are not typically the cheapest option, and we are okay with that. Our focus is on delivering high quality workmanship, excellent communication, and a customer experience that makes people feel taken care of from start to finish. We regularly offer seasonal promotions on select services like roofing, decks, windows, and exterior remodeling. We also provide free estimates and inspections for many projects. Most importantly, we believe homeowners deserve clear answers and realistic expectations, not sales pressure.
- What is your typical process for working with a new customer?
It starts with a conversation. We want to understand what you are trying to accomplish, what frustrations you may already have with your home, and what matters most to you in the process. From there, we schedule an on site visit to evaluate the project, take measurements, and discuss options. After that, we provide a detailed proposal and walk you through everything so you understand exactly what to expect. Once the project begins, communication becomes a major priority. We keep customers updated throughout the process and work hard to make the experience smooth, organized, and stress free. At True North Remodeling, we are not just trying to complete a project. We are trying to build long term relationships with homeowners in our community.
- What education and/or training do you have that relates to your work?
Our team combines years of hands on construction experience with ongoing product and installation training from leading manufacturers and suppliers in the industry. We stay current on best practices for roofing, remodeling, exterior systems, and modern building materials to ensure our customers receive durable, high quality results. Beyond technical skill, we also place a major emphasis on customer experience, communication, and project management because we believe professionalism matters just as much as craftsmanship.