FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is honest, upfront, and transparent—no hidden fees or surprise add-ons. What you’re quoted is exactly what you’ll pay. We offer affordable packages for both residential and commercial clients, and we’re happy to customize pricing based on your specific needs. We also provide bundle discounts when combining services like carpet cleaning and duct cleaning. As a family-owned business, we aim to keep our services budget-friendly while delivering high-quality results.
- What is your typical process for working with a new customer?
We start by listening to your needs and answering any questions you may have. Once we understand your concerns, we provide a clear and honest quote with no hidden fees. On the day of service, we arrive on time, protect your home with care, and walk you through the process before starting. After we finish, we’ll do a final walkthrough with you to make sure you’re 100% satisfied with the results. Our goal is to make the experience simple, stress-free, and reliable.
- What education and/or training do you have that relates to your work?
We are trained in professional carpet and duct cleaning and follow the IICRC (Institute of Inspection Cleaning and Restoration Certification) guidelines, which set the highest industry standards. Our team stays updated on the latest cleaning techniques, eco-friendly solutions, and safety practices to ensure top-quality results. With experience handling hundreds of residential and commercial projects, we’re equipped to tackle even the toughest cleaning challenges with care and precision.