Vanguard Cleaning Systems of Maryland and Delaware

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Introduction: Vanguard® franchisees live by five service standards – standards that are effective, proven, and designed to ensure that exceptional results are delivered to your business. Every time. The Five Service Standards: 1. Dedicated Account Liaison – Each customer has a dedicated account liaison from their Vanguard regional office. 2. Informed and Motivated – Unit Franchise owners have a vested interest in your satisfaction and are motivated to exceed your expectations. Franchisees can participate in ongoing education to stay up-to-date on current practices. 3. Advanced Cleaning Technologies – Franchise owners are knowledgeable regarding the latest cleaning products, eco-friendly equipment and sophisticated approaches to cleaning. 4. Diverse and Specialized Capabilities – Customized service plans are tailored to your unique and ever changing janitorial cleaning needs. 5. Disciplined Approach – Simply put, the Standard of Clean is measured by the loyalty of Vanguard Cleaning Systems customers.

Overview

Hired 6 times

10 employees

40 years in business

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Reviews

3.0

2 reviews

5

50%

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50%

Lou D.

Jan 15, 2017

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Hired on Thumbtack

Jesus is doing a very good job., very thorough. Two thumbs up, so far.

Vanguard Cleaning Systems of Maryland and Delaware's reply

Lou So glad to hear things are going so well. Jesus is a great guy and wonderful cleaner. Kim Franke Sales Manager

Commercial Cleaning

Ayesha h.

Mar 3, 2017

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Hired on Thumbtack

THIS IS THE ABSOLUTE WORSE COMPANY THAT I HAVE EVER DEALT WITH. THE PEOPLE THAT THEY EMPLOY AND ASK YOU TO TRUST YOUR BUSINESS WITH IS SCARY. FROM DAY ONE THIS COMPANY HAS BEEN NOTHING BUT A PROBLEM THE CLEANERS DON'T DO THEIR JOBS EVEN AFTER A THOROUGH WALK THROUGH AND THAT IS IF THEY EVEN SHOW UP TO DO THE JOB! i WOULD NEVER REFER THEM TO ANYONE EVER!!!!!!!!!!!!!!!!!!

Vanguard Cleaning Systems of Maryland and Delaware's reply

Ayesha I was so sorry for all of the issues that you had within the short time you were with our company. I assure you that this is not the normal manner in which we handle business and I am deeply sorry for all of your troubles. We have taken this and learned many lessons and hope to improve and avoid this from happening in the future to any customer. I wish you the best of luck in your future endeavors and I am sorry that we were unable to make this work. Vanguard takes a lot of pride in our customers needs and strive to avoid this from happening at any time it is unfortunate that it happened now. BR, Kim Franke Sales Manager

Commercial Cleaning

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
There are four main factors that are considered when offering pricing for an office or facility. The frequency of cleaning, the complexity of the clean, the total square footage as well as the scope of work which is expected. We take into account all factors when customizing a commercial cleaning schedule for our customers.
What is your typical process for working with a new customer?
Your Vanguard franchised business will work with you and your team to create a customized service schedule including special services so that your business receives a tailored cleaning program.
What education and/or training do you have that relates to your work?
The Vanguard® Way The Vanguard Cleaning Systems organization of independent businesses is built on a history of trust, integrity, execution, and quality that few can match. The results are superior because so much time is invested in preparation.