Coastal Property Management, Inc.

Ocean City, MD

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About this pro

How does your service stand out?

We Communicate with Owners and Members Transparency Online account access for Real Time Accounting

What do you enjoy about the work you do?

The variety of different tasks

Location

Ocean City, MD 21842

Years in business

8

Number of employees

5

Reviews

5 Reviews
  • Chris V. Dec 12, 2013
    My name is Chris Vedeloff. I signed up with Coastal Property Management after a very bad experience with a previous property manager. I was very hesitant to trust Mike Cullen with almost anything. After some issues arose in which I was helpless to handle from a distance, Mike went above and beyond to handle them, while making sure to look out for my best interests in the process. He and Lisa have shown that it doesn't require a huge company to handle things. What it requires is an honest team that cares about their clients. I would highly recommend them to anyone looking to have their property managed on the Eastern Shore. There fees are way more reasonable then other property managers and their polices and procedures are much better. I plan to utilize them as long as I still own my rental.
  • Oscar L. Mar 6, 2012
    I have met Michael Cullen of Coastal Property Management, because of a problem that developed with the installation of a new roof in our condo building located in Ocean City, MD. He proved to be very knowledgeable, and willing to resolve this difficult situation. He also seems to be very efficient with with his way of communicating with us online. I would not hesitate to recommend him to look after properties located in the seashore area of Maryland and Delaware.
  • Don P. Mar 5, 2012
    I have known Michael and his company for approximately 5 years. I have had them do several jobs for me including replacing all my electrical outlets and replacing a floor, walls and plumbing work in a bathroom. All work was done in a timely and professional manner. The costs were reasonable and competitive. I will certainly use them again in the future for any projects or repairs that come up.
  • Lisa G. Mar 5, 2012
    In the 25 years that I have owned my condo, I have never experienced EXCELLENT customer service like we receive from Coastal Property Management. The overall appearance of the common areas has improved drastically. They are owner/operators who take pride in their work. Lisa and Mike make themselves visible throughout the complex. I not only know who they are but l also see them working. I cannot say that about any other management company we have had. They are extremely accessible via their website, email and phone. I have had 2 issues at my condominium in the past year, one in the summer and one in the dead of winter, in both situations their response time was excellent, their resolutions were effective and most importantly they were nice! I highly recommend Coastal Property Management.
  • Thomas B. Mar 5, 2012
    my name is tom bender, i have been on the board at balmoral condo assoc. for 16 years and have been president for 4 years. we got involved with michael cullen 3 years ago. he has been a god sent to our association. because of him we have done projects we could only dream of doing. just some jobs he has done for us. pool work,roof repair,steps repair,power washing and staining and many more. the best thing about mike is how well he works with me and the home owners. over the years we have several different property managers, but mike is far better than any we have ever had. if you would like to talk to me about mike, please feel free to call me at 410-524-9440

Q&A

Do you have a standard pricing system for your service? If so, please share the details here.
I give individual pricing for every Association. We bill most Association on a monthly basis. This cost per year is given up front the billed over 12 months. Most maintenance repairs will be $52.50 per hour plus the price of materials used on the job. We do estimate jobs for an upfront cost. Pool Management is based on the amount of time needed daily to operate the pool then figured up and billed monthly over 5 months. Grounds maintenance is billed on a per visit basis to help people decide how often we perform for them.
How did you get started doing this type of work?
I had been in Property Management after leaving a maintenance job with Frontier Town Campground. With this management company I worked my way from maintenance technician to property manager. I learned every aspect of management from the importance of keeping the grounds clean to preparing a annual budget and staying on task. I worked with them for 8 years or so before I started on my own.
What types of customers have you worked with?
Maintenance repairs concerning water leaks and other building issues. On the management end would be handling daily finances and collecting money and paying bills along with correspondence thru email with other owners and Board Members.
Describe a recent project you are fond of. How long did it take?
Establishing and Online program that allows Owners to Access their account information and make payments to giving Board Members the Transparency they deserve in being able to review the Associations finances at any time to see the current standing to predict future projects and plans more accurately.
What advice would you give a customer looking to hire a provider in your area of work?
Take the time to interview a management company and have them show specific examples of financial reports and how you may obtain them. Use two board members signatures for reserve or money market accounts. Ask the location of their office and if it is available for you to stop by sometime. Look for the organization of files and such. Most important to be aware of during the interview is if the management company complains or talks badly of any competitors. This may be a sign of how they operate daily business. Competition is normal but talking trash on competitors is unnecessary. Ask for Insurance.