Do you have a standard pricing system for your service? If so, please share the details here.
I give individual pricing for every Association. We bill most Association on a monthly basis. This cost per year is given up front the billed over 12 months.
Most maintenance repairs will be $52.50 per hour plus the price of materials used on the job. We do estimate jobs for an upfront cost. Pool Management is based on the amount of time needed daily to operate the pool then figured up and billed monthly over 5 months. Grounds maintenance is billed on a per visit basis to help people decide how often we perform for them.
How did you get started doing this type of work?
I had been in Property Management after leaving a maintenance job with Frontier Town Campground. With this management company I worked my way from maintenance technician to property manager. I learned every aspect of management from the importance of keeping the grounds clean to preparing a annual budget and staying on task. I worked with them for 8 years or so before I started on my own.
What types of customers have you worked with?
Maintenance repairs concerning water leaks and other building issues. On the management end would be handling daily finances and collecting money and paying bills along with correspondence thru email with other owners and Board Members.
Describe a recent project you are fond of. How long did it take?
Establishing and Online program that allows Owners to Access their account information and make payments to giving Board Members the Transparency they deserve in being able to review the Associations finances at any time to see the current standing to predict future projects and plans more accurately.
What advice would you give a customer looking to hire a provider in your area of work?
Take the time to interview a management company and have them show specific examples of financial reports and how you may obtain them. Use two board members signatures for reserve or money market accounts. Ask the location of their office and if it is available for you to stop by sometime. Look for the organization of files and such. Most important to be aware of during the interview is if the management company complains or talks badly of any competitors. This may be a sign of how they operate daily business. Competition is normal but talking trash on competitors is unnecessary. Ask for Insurance.