FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I use straightforward, upfront pricing. There’s a flat service/diagnostic fee that covers the visit and evaluation. If you move forward with the repair, I explain costs before any work is done—no surprises. Parts are additional if needed. No pressure to repair if it doesn’t make sense.
- What is your typical process for working with a new customer?
Customers usually start by texting me with the appliance issue along with the brand and model number. I confirm availability and schedule a visit. On-site, I diagnose the problem and explain the issue and repair options upfront. If the repair makes sense, I proceed with approval. If not, I’ll give an honest recommendation.
- What education and/or training do you have that relates to your work?
I have hands-on technical training and years of real-world experience diagnosing and repairing residential appliances. My background includes electrical and mechanical troubleshooting, manufacturer service procedures, and ongoing learning through field experience and service documentation. I focus on safe, accurate diagnostics and long-term repair solutions.