FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Empire Landscapes, LLC, our pricing is fully transparent and based on the scope, materials, and level of detail each project requires. We never use recycled or low-grade materials — everything comes brand new from trusted suppliers like Nicolock and Belgard. We offer free on-site assessments, seasonal promotions, and financing options through HFS and Wisetack to make your project more affordable. Pricing always includes proper preparation, cleanup, and premium craftsmanship — no hidden fees, just honest value for exceptional results.
- What is your typical process for working with a new customer?
Our process starts with a free on-site assessment where we listen to your goals, evaluate the property, and provide expert recommendations tailored to your needs. From there, we create a detailed proposal outlining design, materials, and pricing for full transparency. Once approved, we schedule your project, coordinate material delivery, and keep you informed every step of the way. Our team arrives on time, maintains a clean workspace, and ensures every detail meets our high standards before completion. We believe in open communication, precision, and long-term satisfaction, turning every first-time customer into a lifelong client.
- What education and/or training do you have that relates to your work?
At Empire Landscapes, LLC, our team combines years of hands-on experience with continuous training in landscape design, drainage systems, hardscaping, and horticulture. We stay up to date with the latest installation standards and manufacturer certifications from Nicolock, Belgard, and Techo-Bloc, ensuring every project meets top industry specifications. Our crew is also trained in grading, water management, and plant care, guaranteeing long-lasting and high-quality results from start to finish.