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About
Hi, my name is Derrick Shepherd, owner and operator of Shepherd Locksmith LLC. I've been a locksmith for the past 33+ years before officially launching Shepherd Locksmith LLC in 2021.
At Shepherd Locksmith LLC, Our Goal is to provide you with quality, professional and friendly lock and key services.
We specialize in commercial and residential locks, exit device hardware installations, general lock repairs and lockout services.
Let us put our 30+ years of experience to work for you.
- Maryland Locksmith License #506
Overview
Hired 129 times
Background checked
1 employee
5 years in business
Business hours
SunClosedMon8:00 am - 6:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2023
2022
Services offered
Door type(s)
Exterior door (e.g. front door, patio door)
Interior door (e.g. bedroom door, closet door)
Storm door
Opening mechanism
Basic door (swings open and shut)
French door (double door)
Sliding pocket door
Barn door
Door material
Wood
Metal
Glass
Mixed material (e.g. wood with windows)
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Exceptional 5.0
64 reviews
5
100%
4
0%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Ludmila F.
Sep 6, 2022
•
Hired on Thumbtack
I have to say that he was very quick in responding my request and solved the problem only by looking at the picture. He arrived on time and also fixed my door that was causing the locker not to close effectively. He replaced the locker and made sure it was working. At the end he even asked me if I had a vacuum so he can clean up! He was great! I was so glad I had my door fixed with proper locker! Thank you!🙌
Details: Install or replace current lock system • Doorknob
Shepherd Locksmith LLC's reply
Thanks for the awesome review Ludmila! Glad I was able to help 🙂
Lock Installation and Repair
Tiffany W.
Jul 22, 2022
•
Hired on Thumbtack
Excellent service! Alongside rekeying the locks for my new house, Derrick also fixed a bedroom door knob that was oddly stuck in the lock position. I would highly recommend!
Details: Re-key lock for different keys to work • Deadbolt • Doorknob
Shepherd Locksmith LLC's reply
Thank you Tiffany! I really appreciate the positive review and recommendation. It was a pleasure serving you :)
Lock Installation and Repair
Chi O.
Feb 25, 2023
•
Hired on Thumbtack
Quick, professional and extremely competitive pricing! Very honest, friendly and punctual! Thanks again for rekeying my door the same day!
Details: Lost key, need a replacement key • Doorknob
Shepherd Locksmith LLC's reply
You're welcome Chi, Thank you for the great review! Glad I was able to help!
Lock Installation and Repair
Shadab H.
Nov 4, 2022
•
Hired on Thumbtack
Really appreciated Derrick's help in installing some new locks/a knob for my homes front door. He was very thorough and thoughtful when cleaning up as well. Thank you so much.
Details: Install or replace current lock system • Doorknob • Deadbolt • Electronic combination pad
Shepherd Locksmith LLC's reply
You're welcome Shadab! And thank you so much for the positive review!
Lock Installation and Repair
Annette W.
Oct 6, 2022
•
Hired on Thumbtack
Shepherd Locksmith did an exceptional job with my aunts door. My aunt being an elderly person had no idea how to use Thumbtack; so, I read a few reviews and chose Shepherd Locksmith. Mr. Shepherd went out of his way to explain the locks and equipment needed to fix her door locks.
Please do not hesitate to contact Shepherd Locksmith for your locks, his workmanship, service, kindness, ability to listen to your needs, and overall professionalism is a plus. My aunt is happy and so am I.
Details: Repair broken lock • Deadbolt • Doorknob
Shepherd Locksmith LLC's reply
Thank you so much for the positive review and for the recommendation Annette! Glad I was able to help resolve the issue with your aunt's locks.
Lock Installation and Repair
Credentials
Background Check
Derrick Shepherd
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We charge a fixed Service Trip Charge, labor prices vary based on the services needed (e.g. rekeys, repairs, installations, unlocks, etc.) Hardware prices may vary based on brand, type, etc. But all prices are quoted before any work is performed. For payments, we submit an invoice via email which includes a link for making payments. We accept cards, cash, check, cashapp, applepay, venmo, paypal and zelle.
What is your typical process for working with a new customer?
Our typical process for working with new customers is asking questions to identify the needed service or services and we then inform them ahead of time what the total cost of the job will be based on the information given by the client.
What education and/or training do you have that relates to your work?
I started locksmithing in 1988 after attending the New York School Of Locksmithing. I then went on to work for different companies throughout the past 33+ years. I have experience working in Residential, Commercial, Government and institutional facilities, working with both electronic and non-electronic locks and access control systems, exit devices, master key systems and more.
