FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Upfront pricing & availability before committing to start the repair or replacement. Price discussed and agreed at the beginning will not change after completion, regardless of how long it takes.
- What is your typical process for working with a new customer?
Schedule appointment & inform if service fee, 30 mins heads up when on the way by text/call, perform system evaluation every time, present repair options, go over pricing, and perform repair same day if possible.
- What education and/or training do you have that relates to your work?
HVAC Journeyman License, EPA CFC, Load Calculations.