LUGO Event Group

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About

We are a premier full-service event planning and design company based in Silver Spring, MD, proudly serving clients across the Washington D.C., Maryland, and Virginia area. We provide professional staffing for serving, setup, breakdown, and event cleaning so you can enjoy a seamless, stress-free celebration. We focus on contracted event services rather than comprehensive wedding or event planning, tailoring the scope of work to your proposal and the specific needs of your event. From corporate galas to weddings and private events, we bridge stunning visual design with reliable logistics to make every detail of your special day come together smoothly.

Overview

Serves Rockville, MD

Background checked

10 employees

7 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Square cash app, Venmo, and Zelle.

Social media

Facebook, Instagram

Services offered

Bar & Beverage Services

Projects and media

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Good 4.3

11 reviews

82%

18%

Your trust means everything to us. Learn about our review guidelines.

Dani F.

Jul 20, 2022

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From Google

Reported to the BBB. Please read the fine print. This florist reserves the right to replace advertised blooms with whatever blooms are 'available'. I thought I purchased the $111 premium tropical bouquet with birds of Paradise and other breathtaking, large, unique tropical botanical surprises. My loved one received a sparse bouquet of mums, a few lilies, and a few roses. When I contacted LUGOs to expressed my disappointment and anger, I was described as dramatic and told that the flowers would be picked up from my loved one's home and if the flowers were in good condition I would get a 100% refund or else I would only receive a 50% refund. Attached to LUGOs email was a copy of the fine print.

LUGO Event Group's reply

Dani, There are a few details you are leaving out from your complain. Here is our email to you for transparency and clarification. What about posting your complete email to us publicly since you want to be transparent about it. ******* Dani, I am really sorry to hear you are disappointed with the arrangement we did for you. Although I understand you are unhappy and you’re entitled to a refund, there is some level of respect we deserve and you can’t be calling us crooks only because your expectations weren't met. There is a team of hard working people at our company that try their best to do their job and fulfill our customer demands and we understand that not everyone would be pleased and like I said a refund can be made and I can assure you, they are not crooks. We all make mistakes and I am 100% sure you also make mistakes (like putting California instead of Maryland on your order) but there is no need to be rude, dramatic and disrespectful about it. I checked with the designer and compared the pictures with the order and it is a very close match which is what we offer. It says there we get close to it as much as possible and substitutions could be made and is exactly what we did. I am happy to do a full refund and pick up the arrangement from your mom today and we expect to be in the same condition as it was delivered or you can keep it and we would issue 50% of the price of the order. Please let me know how you would like to proceed. Best regards and have a great day.

Liann S.

Sep 30, 2023

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From Google

I cannot say enough about how happy I am LUGO Flowers was our wedding florist. When I called to ask for pricing Melissa patiently walked me through everything I needed, gave some great advice about the size of our arrangements, and was responsive over email and phone as we finalized the details of our order. After reading some bad reviews here I had been worried about the quality of the flowers I would get day of, but the floral arrangements for our rehearsal dinner looked just as beautiful and fresh the next day when we reused them at the wedding ceremony. The bouquets, shoulder coursages, and boutonnieres were spot on to the reference photos and notes I sent.Not only that, LUGO Flowers went above and beyond to make sure our wedding was a success. We had a mishap with our cake flowers and Melissa quickly responded promptly to my frantic email the morning of our wedding (a Saturday!). Even though it wasn't their mistake their team made an extra delievery stop to our bakery with a second set of cake flowers. When I asked about paying for the extra flowers Melissa wished us a great wedding day and said it would be free of charge! What a relief!

LUGO Event Group's reply

Thank you for sharing your positive experience with LUGO Flowers. We're thrilled to hear that our arrangements exceeded your expectations and helped make your wedding day special.

James K.

Jul 11, 2026

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From Google

I have spent a lot of money on flowers. I have called in orders, ordered them in person, and done online shopping. And I have been forever disappointed, because they almost never seem to meet the expectations of the love of my life or are as nice as the eye watering price tag would suggest. Until today. I ordered these for my fiances birthday and the difference was stark. Fresh florals, arranged well, and most importantly I got a call at the office to tell me about how much she loved them. She expounded on how happy she was at length, talking about the quality, the arrangement, and even how nice the delivery person was. I cannot wait to order flowers from Lugos for the next special occasion I have and very well may have to think of a few more occasions! Great job.

Eduardo M.

Dec 14, 2020

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From Google

Beautiful arrangements! Really happy with the quality of service provided. They complied 100% with my delivery request. Flowers always exceeds expectations. Thank you for the amazing service.

Gaining C.

Jan 9, 2021

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From Google

Its local lovelinessProfessional, personal customer service provided, with gorgeous flowers abounding. Luis, the tireless, responsive, professional customer service person helped me to rectify a matter around the theme of my flowers. He went above and beyond what is usual. He wanted only that I was happy with the order. I was confused because usually theres no actual person behind the website. I reached out and to my relief I got a prompt response. What is this? 1950!!! A local gem! Order.

Credentials

Background Check

Luis Gonzalez