FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer very competeOur pricing is transparent and competitive. We offer hourly and flat-rate options depending on the project scope. Onsite support is billed at $120/hour. Remote services may be available at a lower rate. There are no hidden fees — any potential costs (e.g., third-party tools or replacement hardware) are always discussed upfront. Discounts may be available for ongoing support contracts or bundled services.
- What is your typical process for working with a new customer?
We start with a free initial consultation to understand your business needs and goals. From there, we assess your current IT environment, identify pain points, and propose tailored solutions. Once approved, we handle implementation with minimal disruption, provide clear timelines, and maintain open communication throughout. After delivery, we offer ongoing support and optimization to ensure long-term success.
- What education and/or training do you have that relates to your work?
Our team includes certified IT professionals with formal backgrounds in Computer Science, Network Engineering, and Cybersecurity. We hold industry credentials such as CompTIA (A+, Network+, Security+), Cisco CCNA, and Microsoft certifications. We’re also AWS Certified Solutions Architect – Professional and Associate, giving us deep expertise in designing and deploying scalable, secure cloud solutions. Continuous training and real-world experience keep us sharp and ahead of evolving tech trends.