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Premier Flooring Installation
Premier Flooring Installation

Premier Flooring Installation

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Introduction: Quality You Can Trust Since 1996 CARPET | WOOD | LAMINATE | LUXURY VINYL TILE SALES | INSTALLATIONS & SERVICE | DISTRIBUTION We are a family owned business focused on offering durable long lasting - low maintenance - materials, from the leading manufactures in our industry; and provide the highest quality of service available for any product installation. Our CFI Certified team of installers are punctual, efficient and our entire staff are respectful of your time and property at all times. So from start to finish, you can expect and will have a great experience... We guarantee it! *Our workmanship is backed by a 1 Year Warranty. *We offer a Low Price Guarantee, be sure to ask one of our friendly associates for details. We enjoy helping people improve the their property
Overview

Hired 21 times

Background checked

20 employees

25 years in business

Payment methods

Cash, Credit card, PayPal

Social media

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Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jan - Jun

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Great 4.7

15 reviews

5
80%
4
13%
3
0%
2
7%
1
0%

Courtney A.

Carpet Installation

Mar 13, 2018
·
Verified
Jeremy D.

Carpet Repair or Partial Replacement

Professional crew. Efficient and accurate.
Aug 10, 2017
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Verified
Victoria C.

Carpet Installation

good
Aug 22, 2017
Debbie U.

Fireplace and Chimney Cleaning or Repair

Outstanding!!
Dec 18, 2017
Barbara H.

Floor Repair

Premier sent a few workmen initially to take up the water-damaged, buckled floor boards and replace them with new ones. However, some of the new boards were glaringly mismatched in color and pattern . The representative, Eric, obligingly had the new boards removed and replaced. However, there was no supervision of the original workman, and as a result, the flooring had to be redone twice more by the same workman, and is still not satisfactory. Also, one big and heavy box of flooring boards was left on my premises, and remains there in spite of my email request that it be removed. I believe that the problem with Premier was that the single workman who twice replaced the installation was not supervised by a foreman, who would have had a trained eye to match the boards, before giving on-site approval to the workman to install them. Although the finished job is better than the water-damaged, buckled boards that were replaced by Premier, I am left with several glaringly mismatched boards, and have filed a dispute with American Express, through which I paid the Premier bill. Obviously I would not use Premier Flooring again.
Premier Flooring Installation's reply
Premier Flooring Installation was contracted to replace damaged engineered wood and asked to tie into existing flooring with the same product selection that was installed several years earlier. Fortunately, the material is still being produced by Bruce Flooring and we were able to obtain materials for the repair, an exact match model number and color per customer’s information provided to us. It may not be common knowledge so there are some technical details I should share to enlighten anyone considering replacement of planks in an existing floor. 1. Pre-stained and finished hard wood can have die lot variation from one stain batch to another. 2. Over time the color of wood will change after installation due to UV fading, normal oxidation and some wood will darken. 3. Wood is a natural product so the grain patterns and density of the wood control how it accepts stain and the finished look and color will vary. If visual sensitivity to color variations is annoying to you, or you don’t have the time or patience to wait for the new wood to season and catch up in color to the old wood, you may consider replacement of your entire floor rather than repair. Regarding Barbara’s complaints, the workmanship on the initial installation was excellent and I was personally onsite near and through completion. After completion- We were asked if it was possible to replace a plank that was not in the original scope of work about 7 feet from the repair area. In order to do that, we would need to remove everything we just installed, and several more planks double the original scope of work. And while we were at it could we replace a couple we just installed that seemed lighter in color than she prefers. Based on a good will gesture I agreed to do it If she agreed to pay for one box of wood, we would cover the labor. We sent a senior technician who was onsite at the original installation supervising to perform the task. The work was performed perfectly except Barbara was unhappy with a couple other planks this time, once again we agreed to return. At this point we realized the customer may be confused as if we were commissioned to create a piece of art rather than replace damaged flooring. The only solution to Barbara’s issue would be to perform the work on a time and materials basis; and continue to purchase boxes of material and weeding through them until just the right plank appears for placement to her liking. This was not in the budget nor a practical solution. Rather than arguing over what a correctly installed repair should look like when mixing pre-finished manufactured new product with previously installed 6 year old flooring, we did not dispute the credit of half our original invoice. We were never paid for the material on the subsequent additional request, which would have cost more than the original repair if we charged labor. And we did not perform any work on our third visit realizing it was pointless. The box of wood that was left on premises, which was never paid for by customer, has been removed. This experience reminds us that no matter how much effort or good will we extend, and regardless of quality of workmanship, it is impossible to make 100% of our customers happy 100% of the time. And it makes us wonder if this was intentional to deny payment when full is justified and fair. Nevertheless it goes without saying we will never do business with Barbara H. again.
May 10, 2018
·
Verified
Credentials
Background Check

Eric Fotis

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Estimates are Free! Pricing is broken down into individual project tasks which may include: Take up of existing carpet and/or flooring, Sub-Floor repair/leveling (when applicable), Furnishing necessary materials (Carpet Pad, Carpet, Underlayment, Wood, Laminate, Vinyl, Trim and Transitions), Installation Labor, Moving/Resetting Furniture, Moving/Resetting Appliances. Each Carpet style has its own price, and savings can be offered, when selections include in stock material or old stock products. When all of the labor and material components are determined during the free estimate visit, and selections are made, we provide a total price, and any details needed to understand how the pricing was generated.

  • What is your typical process for working with a new customer?

    We typically begin the process with a phone call to ensure the job requirements are a good fit for what we do. We ask questions and provide advice when appropriate and then schedule an in home estimate, or in showroom consultation, based on the customer's unique needs and timeline.

  • What education and/or training do you have that relates to your work?

    Certified Flooring Installer

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