- What should the customer know about your pricing (e.g., discounts, fees)?
Estimates are Free! Pricing is broken down into individual project tasks which may include: Take up of existing carpet and/or flooring, Sub-Floor repair/leveling (when applicable), Furnishing necessary materials (Carpet Pad, Carpet, Underlayment, Wood, Laminate, Vinyl, Trim and Transitions), Installation Labor, Moving/Resetting Furniture, Moving/Resetting Appliances. Each Carpet style has its own price, and savings can be offered, when selections include in stock material or old stock products. When all of the labor and material components are determined during the free estimate visit, and selections are made, we provide a total price, and any details needed to understand how the pricing was generated.
- What is your typical process for working with a new customer?
We typically begin the process with a phone call to ensure the job requirements are a good fit for what we do. We ask questions and provide advice when appropriate and then schedule an in home estimate, or in showroom consultation, based on the customer's unique needs and timeline.
- What education and/or training do you have that relates to your work?
Certified Flooring Installer