FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is customized for each project to reflect the specific scope, materials, and design choices. We provide clear, detailed estimates upfront—no hidden fees or surprises. Any potential additional costs (e.g., unforeseen repairs or upgrades) are communicated immediately and only proceed with your approval. We occasionally offer seasonal promotions or package discounts on select services—ask us about current offers. Our focus is on value, quality, and durability, ensuring your investment enhances your home for years to come.
- What is your typical process for working with a new customer?
Initial Consultation: We start by listening to your goals, needs, and vision for your space. This can be in-person, virtual, or over the phone—whatever is most convenient for you. Site Assessment & Measurements: Our team visits your home to evaluate the space, take precise measurements, and identify any potential challenges. Design & Planning: We create a detailed design plan and layout options, incorporating your style preferences and functional requirements. At this stage, we also provide preliminary cost estimates. Estimate & Proposal: We provide a transparent, itemized estimate outlining labor, materials, timeline, and any potential variables—ensuring there are no hidden fees. Project Scheduling & Preparation: Once approved, we schedule your project, order materials, and prepare your home for a smooth renovation process. Construction & Renovation: Our team executes the work efficiently and safely, keeping you informed at every step. We pride ourselves on quality craftsmanship and attention to detail. Final Walkthrough & Approval: We conduct a thorough walkthrough with you, making sure every detail meets your expectations. Any final adjustments are made promptly. Ongoing Support: Even after completion, we stand behind our work, providing guidance, maintenance tips, and addressing any concerns you may have.
- What education and/or training do you have that relates to your work?
Our team members are formally trained in construction, carpentry, and home renovation techniques, ensuring expert craftsmanship on every project. We maintain up-to-date certifications in safety, building codes, and industry best practices to guarantee compliance and peace of mind. Ongoing hands-on training and professional development keep us current with the latest materials, design trends, and remodeling technologies. Our leadership has years of experience managing complex renovation projects, from kitchens and baths to basements and Age-in-Place retrofits, blending technical skill with design insight.