FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and tailored to each project. We offer free, no-obligation estimates so you know exactly what to expect. Pricing is based on the size of your basement, design complexity, and finishes you choose. We do not charge hidden fees — everything is detailed in your proposal. For larger projects or repeat clients, we offer bundle discounts and seasonal promotions. Payment plans may also be available to help spread out costs. If you'd like, we can walk through your ideas and put together a detailed estimate to fit your budget!
- What is your typical process for working with a new customer?
1️⃣ Free Consultation: We start with a phone call or in-person visit to discuss your goals, ideas, and budget. 2️⃣ Detailed Estimate: After assessing your space, we provide a transparent, itemized estimate so you know exactly what’s included. 3️⃣ Design & Planning: We help refine your vision, choose materials, and create a design plan that fits your needs and style. 4️⃣ Renovation: Our experienced team handles everything—demolition, construction, finishes—while keeping you updated along the way. 5️⃣ Final Walk-through: Once complete, we walk through the space with you to ensure every detail meets your expectations. 6️⃣ Support: We’re here for any questions or adjustments even after the project is done. Our goal is to make the process smooth, transparent, and exciting from start to finish!
- What education and/or training do you have that relates to your work?
Our team combines formal training and years of hands-on experience in construction and design. Key highlights include: Certified contractors with licenses specific to basement remodeling and finishing. Specialized training in waterproofing, moisture control, and insulation, which are critical for basements. Courses in interior design and space planning, ensuring each project is both beautiful and functional. Ongoing professional development in building codes, safety standards, and new materials so we stay up to date with industry best practices. This blend of education and field experience helps us deliver quality craftsmanship and creative solutions tailored to each customer’s space.