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We purchased a home that was built in the 1940's and during the winters, the house was unbearably cold, making most of the house miserable to be in and the heating bills were extremely high. Our crawl space wasn't sealed up. After reading outstanding reviews, we called Value Dry and Jim Ketterer and his team were exceptional to work with. They inspected what needed to be done, gave me an estimate that matched what I paid them, and they guaranteed the work even with transfer of home ownership. We had the crawl space encapsulated, added a sump pump with a back up, a sump pump drain, a window well with drainage, and they installed insulation in the cement walls of the foundation to completely seal it. We also have a humidistat so we can control the humidity underneath the house. Exceptional job! Our coldest days outside were mitigated inside by the insulation and our house is very comfortable to be in during the winter now. They worked hard to make sure the job was done correctly and I highly recommend their services.Dec 17, 2015Value Dry Waterproofing's reply
We appreciate you taking the time to give us your feedback and writing a positive review.
C L W.
I have been very pleased with Value Dry. They installed my sump and continue to service it. I would definitely recommend this company.Jul 18, 2017Value Dry Waterproofing's reply
We appreciate you taking the time to write a review.
The work was to trench the block foundation so that the wall block would drain and be pumped out. I was told at the end of the job, by the foreman, that he did not think the wall would drain because the block was filled and not hollow as expected. I have had continued damp and eroding walls. In hindsight I should have gotten some work done by the company to see if the proposed solution would work. Two attempts to get a satisfactory were met with no resolution. I would not use this company for water repair. .May 11, 2016Value Dry Waterproofing's reply
We strive everyday to learn and improve. Looks like we did not meet your expectations this time. Please call 888-768-2583 to discuss further.
Sump Pump Installation or Replacement
Trying to take advantage of people got someone for 250 on thumbtack. They are trying to take advantage of peopleJul 1, 2018VerifiedValue Dry Waterproofing's reply
We take your feed back seriously and appreciate you taking the time to write a review. We endeavor every day to improve and this is one of the ways we can improve our customer service experience.
Sump Pump Installation or Replacement
Excellent service and work but comes with a heavy price tag. Life time warranty which is great.Apr 27, 2017VerifiedValue Dry Waterproofing's reply
Thank you for taking the time to write a review, we appreciate your business.
License Type: AES – Specialty Contractor – Alternative Energy Systems (VA)
- What is your typical process for working with a new customer?In basement waterproofing and crawl space encapsulation, there is no one-size-fits-all solution that will work for everybody, so our first steps are to meet with the homeowners, assess the problem, and present the recommendations for fixes. Our inspectors will answer questions about approximate costs, how the work is performed, how long it takes, and the pro/cons of each solution. The inspector will work with the homeowner to come up with a customized scope of work so that he can take his measurements and provide an exact cost figure for the desired job.
- What advice would you give a customer looking to hire a provider in your area of work?Be sure to research companies and their reputations before having them come out to provide a quote. Remember, lifetime warranties are only as good as the customer service, reliability, and workmanship of the company offering them!