FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Marblelife offers competitive pricing. In specific cases of substantial scope, a deposit may be required. We also offer 15% discounts on all natural stone and concrete restorations if a maintenance plan is put in place to keep your surfaces looking their best.
- What is your typical process for working with a new customer?
Our process starts with a phone call or an email conversation. We will discuss the project details at which time a decision will be made as to whether or not a site visit is required. Some jobs are straight forward, and an estimate can be sent based on pictures and dimensions alone. In the end, it all comes down to the customers comfort level. We have zero issues in scheduling a free on-site estimate!
- What education and/or training do you have that relates to your work?
Our technicians all receive a two-week training course in Sanford, Fl (Marblelife HQ). Upon return they are paired with a seasoned technician for up to six months before being help with the responsibility to come into your home or commercial place of business. Customer Service training is also a valued aspect of their overall growth evaluation.