It’s free with no obligation to hire
Hired 5 times
8 years in business
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Kraig, Thank you for doing such a wonderful job! We are very pleased with all the work you did around our home! Such a great company to work with, Kraig will go above and beyond to make sure the job gets done right! Kraig was always there to answer our questions and never left us In the dark. We have had a lot of problems In the past with other contractors but not with this company. Kraig and his crew exceeded all our expectations! Thank you again for everything, Barbara M.Aug 13, 2018
Kraig and his crew did an amazing job at our house! We couldn't be happier with the retaining wall, Inground pool, concrete walk way around the pool and the new patio they did for us. Thank you guy's so so much! We look forward to having you and your guy's come out and do more work for us. 5 star company ALL the way around! Thanks again Hard Rock, Tammy P.Aug 1, 2018
Wonderful company to work with! The crew were very respectful and they did an outstanding job! We will hire again in the future! Thanks again Hard RockMay 10, 2018
They do great work at exceptional prices and fast work I give them 5 stars all aroundOct 12, 2015
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing is pretty standard we go by the average pricing per year. I say that because prices of material, cost of living and business expenses Fluctuate year to year. We don't have hidden fees or leave any dollar floating in an Estimate to where the customer has to Ask where this or that dollar amount is coming from. Our estimates are very detailed, to the point and well broken done.
- What is your typical process for working with a new customer?Well my process is pretty simple I get a lead and contact the customer or the customer will contact Me. Once the contact has been established I will set up for A good time to come out and look over whatever the customers looking to have done. I'll take measurements and do a sketch, I usually tell the customer I need about 3 days for an estimate some jobs are easier to where I can give an estimate on the Spot. I leave a contract for the customer to review during the Estimating period, This allows the customer to read and understand all 8 pages of the contract To ensure their protection if we were to get the job. The estimate is done we will either email, mail or hand deliver the estimate. If we get the job I like to set up a time that we can sit down and go over the contract so I know the customer understands the guidelines of the contract. During that time we will also go over all the job details as well as a day-by-day schedule of how the job will be carried out. We then set a start date and sign the contract.
- What education and/or training do you have that relates to your work?I have business management and and field training. This type of work just doesn't come to you overnight. This work is learned over a long period of time and I'm always learning something new.