- What is your typical process for working with a new customer?
Support Customers I provide customers the convenience of having their Mac, iPad or iPhone difficulties resolved from the comfort of their home. Although, I do not provide physical repairs, most of the inquiries I receive are related to issues that can be resolved in a 1 hour visit. Training Customers I will help you to build a road map, specified by you, of where you want to go with your devices and how we're going to get there. I will teach you how to use your resources to answer questions on your own and I will show you, step-by-step, how to conquer this technology!
- What education and/or training do you have that relates to your work?
I am a former Apple Store Genius Bar technician so I have several relevant certifications from the time working with Apple directly. I am also an Apple Certified Support Professional which is an industry-grade certification training program and exam offered by Apple. I have spent a decade working with Apple products in a professional capacity and I can teach you how to get more out of your devices than you are now.
- How did you get started doing this type of work?
I love everything Apple makes. I wanted to know everything about how they work. As a result, I became a resource for my friends and family to understand more about how to use them. I do this to witness the excitement someone feels when they learn something new and put it to use right away.