FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are currently offering a seasonal promotion for the first months of the year, which includes a complimentary inspection. After completing a thorough evaluation, we provide a clear and transparent price based on the specific condition and needs of the chimney or fireplace. Once the price is presented, the customer chooses whether to proceed with the service.
- What is your typical process for working with a new customer?
We begin by discussing the customer’s needs and scheduling a visit. Once on site, we perform a thorough inspection of the chimney and fireplace. After evaluating the condition, we explain our findings clearly and provide an exact, transparent price before any work begins.
- What education and/or training do you have that relates to your work?
My experience comes from hands-on training in chimney and fireplace services, including proper cleaning techniques, safety procedures, and system inspections. I stay up to date with industry standards and best practices to ensure every job is done safely and professionally.