FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends upon the aspects of the project, so a detailed estimate will be provided after the client consultation.
- What is your typical process for working with a new customer?
First, we arrange a free consult with Lisa Cosgrove, principal Designer and Managing Partner, at the client's home so that we can get a good sense of what they want and their existing setup. This is an in-depth discussion to gather facts about the client's taste, desires, and property details. After the consultation, we prepare and submit a proposal to the client. There may be discussions back and forth to refine the proposal per client request. Once the proposal is finalized, the final copy is sent to the client for acceptance and signature. Upon engagement, Stephen Cosgrove, our principal Engineer and Managing Partner (who is also a third-generation Master Craftsman from the UK), visits the site with applicable staff members and maps out the on-site project plan. Once the plan and schedule details are finalized, the renovation commences with the applicable project steps (demolition, plumbing/electrical tasks, wallwork, floorwork, installation, painting/tiling, finishes, cleanup). During the process, there are ongoing checks/ inspections and client discussions to ensure that the project is proceeding as desired and on schedule. Ongoing communication with the client is an essential step to ensure the homeowner is well-informed each step of the way and to address any potential changes or issues before there is a problem. We utilize a cutting edge web-based project management system called Co-Construct to ensure that all parties, including subcontractors, are included in applicable communication loops, and we speak with clients on-site and by phone frequently as well. After all work is complete and the final clean-up done, both Stephen and Lisa Cosgrove meet with the client to review the project and ensure the client's happiness. It is extremely important that the client absolutely love their new room(s)...this is how we know that we've done our jobs well. The joy on our clients' faces when they see the completed project is our greatest reward!
- What education and/or training do you have that relates to your work?
Stephen Cosgrove, our founder, principal Engineer and Managing Partner, is a third-generation Master Craftsman from the UK. Stephen's mechanical engineering degree and certificates dovetail superbly with his intensive training and lifelong experience as a talented carpenter/builder, construction foreman, and general contractor. Stephen regularly attends continuing education seminars/workshops to keep abreast of the latest materials and techniques in the home improvement industry. Phillip Cosgrove, our primary Project Manager and Master Craftsman, trained in school and also studied his entire life with his father Stephen to achieve his certification and skills. Phillip is a very proactive Project Manager and an especially talented carpenter who also specializes in custom-build options. Phillip's work is beautiful, functional, and sturdy, assuring that client projects will stand the test of time. Lisa Cosgrove, our principal Designer and Managing Partner, is an extensively trained interior designer who continuously attends seminars and conventions to ensure that she is up to date on the latest industry offerings, trends, and innovations. Lisa specializes in using color and texture to accent and unify the functional aspects of a remodel project with warmth and charm, ensuring that the client's personal preferences and styles are incorporated into the space. Lisa also has expertise in accounting and project management, so clients benefit from her knowledge and experience in providing accurate estimates. Additional certifications/education/training for our business include: National Kitchen & Bath Association (NKBA) Members Rexel Lighting Certificate Schluter Certification - Showers/Shower Systems