FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the scope of work, materials selected, and project complexity. We provide detailed written estimates before any work begins so there are no surprises. We occasionally offer seasonal promotions or bundled pricing for larger projects. There are no hidden fees — if anything changes, we discuss it with you first.
- What is your typical process for working with a new customer?
** Initial consultation (phone, online, or in-person) ** Site visit and measurements ** Material selection guidance if needed ** Detailed estimate and timeline ** Scheduling and project kickoff ** Installation and quality check ** Final walkthrough to ensure customer satisfaction Our goal is to make the process smooth, clear, and stress-free.
- What education and/or training do you have that relates to your work?
Our team has hands-on trade experience in flooring installation, surface preparation, and finish work. We stay current with manufacturer installation standards, new materials, and industry best practices to ensure long-lasting results.