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This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
Luxury Apartment design
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Craftsman / Farmhouse,
Rustic / Southwestern,
Read reviews that mention:
- Latisha M.
I like the furniture that was suggested and what was ordered. I had to pay people to put items together or my boyfriend helped out. I wish there would have been better communication regarding when things would arrive and status updates. In addition just to let me know I would have to setup everything myself. I was a bit disappointed that I was not able to get any decor due to mis-budgeting, even though I was told they would be ordered the week prior. Im not sure how the discounts worked that are mentioned in the service provided., I didn't seem to recieve any discounts on furniture or shipping services. Overall my experience was Ok and the style of my place is great. I just felt a bit mislead.Oct 5, 2020VerifiedTheLuxDecor's reply
Latisha, We are sorry that you were not completely happy with the services we provided. The plan was to get all the orders in and come and assemble. Unfortunately due to Covid this season delivery dates were very unreliable. We will continue to strive to do our best and make our clients happy. Thanks for the opportunity. If there is anything we can do please let us know.
- Jane-Frances I.
I usually don’t leave reviews but my experience with TheLuxDecor was awesome, I had to share 😁. Kathy’s attention to detail is very remarkable. She really listens to you and that’s how she’s able to come up with great ideas that cater to your personality and your taste rather than some generic one size fits all design. I will definitely choose her again for my interior designing needs in the future. The quality of her service is impeccable and the level of her creativity blows my mind. Trust me, you won’t regret going with TheLuxDecor. I am a very happy customer 😃Dec 20, 2019
- Dori A.
I thought I knew it all until I met TheLuxDecor. They turned my home into a very elegant, classy and a comfortable space. Very responsive and accommodating. They are talented and experienced. Highly recommend TheLuxDecor.Aug 22, 2020TheLuxDecor's reply
Dori, thanks for believing in TheLuxDecor. It was a pleasure working with you!😊 please reach out for any future design work.
- Kweku A.
Had an amazing experience. Very resourceful and insightful. Has a great eye for modern and classy decor. Always willing to work with you to bring your vision to life.Aug 17, 2020TheLuxDecor's reply
Thanks Kweku, for the opportunity to work with you! It was a pleasure. 😊
- Theo A.
Provided good advice and recommendations on furniture and decor. However significant improvement can be made when communicating with clients. LuxDecor team can also improve on timely delivery/purchase of itemsOct 4, 2020TheLuxDecor's reply
Thanks Theo for the opportunity to work with you on your home decor. We are sorry that delivery and purchase of items was delayed. Due to Covid this season, everything was very unpredictable. Delivery dates kept changing. We will continue to strive to do our very best for our client. If there is anything we can do. Please let us know.
- What should the customer know about your pricing (e.g., discounts, fees)?We have competitive pricing. This is done intentionally so clients don’t break the bank in the home design project. We offer discounts you can’t refuse. We also have monthly promotion deals that we encourage clients to take advantage of.
- What is your typical process for working with a new customer?3 step process: 1- consultation: get to know client’s taste and desired look 2- acquisition: acquire items needed 3- installation : put the design together and complete work
- What education and/or training do you have that relates to your work?I’m actually a lawyer by training. My educational background is law. But I love interior design so much that I took courses to better myself in order to be able to offer professional services. I do this because it’s my passion and what excites me. It comes natural to me.