MacTipster

Silver Spring, MD

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About this pro

I offer first-rate Apple Mac, iPad, and iPhone tutoring and support services on site to DC area individuals and small businesses. I am an Apple Certified Support Professional, highly experienced and, most importantly, highly patient.

My goal isn't just to fix the problem. It's to teach you what I did to fix it.

Getting started on your new Mac, iPad or iPhone
Transfer information from an old computer to your new Mac
Understand and use iCloud
Build, Edit and Share your photos
Make a home movie and edit it like the pros do
Manage Contacts, Calendars and Notes
Create beautiful documents, spreadsheets and presentations
Build a website using your Mac

Anything involving your Mac, iPad or iPhone... I can help you with it.

Location

Silver Spring, MD 20905

Years in business

4

Number of employees

1

Times hired on Thumbtack

4

Reviews

9 Reviews
  • Alison B. Nov 11, 2015
    Assisted us in setting up our new Mac as well as parental controls for all of our Apple gadgets - iPad, iTouch(es), iPhones; helped us to better understand many of Apple's features in an easy way
    Mike W. Feb 10, 2016

    Its always a pleasure working with you and your family Alison!

  • Tim A. Nov 3, 2015
    Computer Lessons
    Verified Review
    I did not know how to download wedding pictures from other sites and databases, nor how to organize them. Mike was able to teach me how to do it easily - I got it done so much faster than I could have without his help. He also gave me additional tips, and helped with syncing my devices.
  • Karen W. Oct 14, 2015
    Mike is incredibly patient, affable and quite seriously knowledgeable, as a "one on one" tutor. As a former, now retired, public school educator, he has real skill in breaking down larger, general, computer skill concepts into smaller steps. I would not hesitate to hire Mike for another educational session, in the future.
  • Anne W. Oct 13, 2015
    MacTipster - a.k.a. Mike Wish - is a consummate professional, empathic teacher and Mac Genius. I give highest recommendations on him and his services. Not only does he know everything about iPhones and MacBook Air functions (and finds out if he doesn't), he is a really nice person.
  • Peri M. Oct 13, 2015
    I am a first-time Mac owner. Mike came to my home and gave me a great overall introduction to how the system works, how to customize my desktop, and how to back up my files. He was patient, easygoing, and very knowledgeable. I recommend him very highly.
  • Ann Z. Oct 8, 2015
    Tutored me in creating and executing an email campaign on Mail Chimp that was giving me an extraordinary headache. In about 1 1/4 hours he taught me everything I need to know leaving me with a template and skills for future e-news letters using Mail Chimp. For a novice user as myself I was gratified that he was patient, easy-going, easy to understand and didn't mind repeating information. It was important to me that we do this work face-to-face and not via email or by screen sharing. That would've been too complicated for me to follow. Therefore he actually came to my office and sat with me while I executed the campaign. I know his instruction was accurate and useful because I actually went back and made multiple changes prior to The final scheduling for sending the e-news letter. His fees are very fair and in-line with other tech-support I have retained in the past. I recommend Mike Wish to all those who are seeking tech-support for an array of marketing programs. Ann Z Washington DC
  • Lisa T. Sep 22, 2015
    Computer Lessons
    Verified Review
    Mike was extremely helpful, accommodating and flexible. He exceeded my expectations and I look forward to continuing to work with him.
  • Lia C. Aug 22, 2015
    Mike Wish has an unusual combination of strong abilities that make him a superb resource. First, because of his intelligence and experience he really knows Apple technologies and Mac devices. Second, his resourcefulness and capacity to relate to clients and their questions make him a truly skilled teacher. And third, his sense of design and knowledge of the demands of internet communication make him a fine webpage designer.
  • Sam M. Aug 21, 2015
    Very professional, very solution driven, and quick with practical advice.

Q&A

What is your typical process for working with a new customer?
Support Customers I provide customers the convenience of having their Mac, iPad or iPhone difficulties resolved from the comfort of their home. Although, I do not provide physical repairs, most of the inquiries I receive are related to issues that can be resolved in a 1 hour visit. Training Customers I will help you to build a road map, specified by you, of where you want to go with your devices and how we're going to get there. I will teach you how to use your resources to answer questions on your own and I will show you, step-by-step, how to conquer this technology!
What education and/or training do you have that relates to your work?
I am a former Apple Store Genius Bar technician so I have several relevant certifications from the time working with Apple directly. I am also an Apple Certified Support Professional which is an industry-grade certification training program and exam offered by Apple. I have spent a decade working with Apple products in a professional capacity and I can teach you how to get more out of your devices than you are now.
How did you get started doing this type of work?
I love everything Apple makes. I wanted to know everything about how they work. As a result, I became a resource for my friends and family to understand more about how to use them. I do this to witness the excitement someone feels when they learn something new and put it to use right away.