- What should the customer know about your pricing (e.g., discounts, fees)?
Mediations are generally best served by an hourly rate. I try to keep my expenses lean to be able to offer a reasonable hourly rate.
- What is your typical process for working with a new customer?
I hold a pre-mediation call with the parties so they feel comfortable with me as their mediator. Then I ask them for a brief confidential mediation statement so I have a better understanding of their concerns and their desires.
- What education and/or training do you have that relates to your work?
I have a law degree, the basic 40 hour mediation training and advanced training on such topics as complex matters, divorce and family issues, drafting mediation memoranda, real estate and other issues.