Hello, I'm Kenny
I've been the PC repair field for over 10 years both as a hobby and professionally. In my spare time I read and configure gaming servers. I've recently moved back east coast after years or designing and managing I.T., A.V. and navigation systems for largest fleet of cruise ships on the west coast. I'm available nationwide if you have PC I can remote into OR locally if you reside in the D.C. metro area. Do not hesitate to contact me.
Overview
Hired 77 times
Background checked
1 employee
1 year in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Credit card, PayPal, Square cash app, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Services offered
Computer & Device Support
Network & IT Infrastructure
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Exceptional 5.0
43 reviews
5
100%
4
0%
3
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Read reviews that mention:
Mohammed I.
Nov 23, 2025
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Hired on Thumbtack
This guy is an amazing resource for your home networking or any IT system. He was able to fix cables that were haphazardly put in by the builder and made everything aesthetically pleasing. Amazing hire.
Details: Personal (Home) • Network setup and installation • Network administration • Server administration • Technology support • Router • My home, venue, etc.
Network Support Services
Katherine W.
Jul 20, 2025
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Hired on Thumbtack
Kenny was fantastic. Explained the issue. Fixed it expeditiously and was very professional. I will definitely use him again and I highly recommend him.
Details: PC • Laptop • Clicking or grinding noise from hard drive • At the pro’s location • My home, venue, etc.
Computer Repair
Raven G.
Jun 3, 2025
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Hired on Thumbtack
Kenny quickly responded to my inquiry and was able to come by same day. He was nice to talk to and knowledgeable. My computer issue was more than we both thought but he was able to find a workaround to be able to use my laptop successfully. Highly recommend and would hire again!
Details: PC • Laptop • System error or blue screen • At the pro’s location • My home, venue, etc.
Computer Repair
Anna B.
May 9, 2025
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Hired on Thumbtack
It was a real pleasure to meet a person with this huge enthusiasm and knowledge about and for IT. Kenny knows “his way around computers, routers, modems etc.” for sure! He “fixed” the problems I encountered and all is well again! Highly recommended!!!
Details: Personal (Home) • Technology support • Router • My home, venue, etc.
Network Support Services
Cathy D.
May 16, 2025
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Hired on Thumbtack
Kenny was great. He took a laptop that was in pieces and replaced my motherboard and put it back together. He is a lifesaver and totally awesome. Great work and traveled in 2 hr traffic to fix my laptop. Thank you ever so much for your help
Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc. • At the pro’s location
Computer Repair
Credentials
Background Check
Kenneth Eads
FAQs
What is your typical process for working with a new customer?
Understanding the problem in its entirety is the key. That's why I like to start with a **********. During the call, I may ask for pictures of the problem. With a digital tablet, I plot the network topology to get a general overview of the situation. This allows me to discover any additional latent errors within the active complaint.
Latent errors are system-level failures that create a "field of errors" or "accidents waiting to happen". They are often systemic issues, such as poor design, insufficient training, inadequate resources, or flawed policies. Active errors are the specific mistakes made by individuals interacting directly with the system.
An example: Business experiencing internet outages for months, About 10% network uptime. (Active Error)
Owner contacted a Pro on thumbtack, he installed 2 more TP link devices (another Active Error) When I was finally called in, I discovered the TP link devices were crashing the network (broadcast storm). After uninstalling, I discovered the Latent Error was the not only the service from Comcast, but the router they supplied! I installed a new router from Comcast's approved list as a band-aid, uptime was now 80%. During my initial assessment of the property, I found an existing Optical Network Terminal. We came up with a game plan to get the ONT working again. This achieved 100% network uptime.
See Lizzie B's review
