FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Evergreen Concepts is exactly what small business in America looks like. Our overhead is very low so we are able to keep our pricing EXTREMELY competitive. We focus on customer satisfaction over profit and are not looking to get rich. We just want to help everyone we can to try and give back what this world has given to us
- What is your typical process for working with a new customer?
We begin by figuring out if the homeowners needs are something we can satisfy. If so we will set up a time where I can meet with them to discuss the project and give pricing right there. Once I am contracted for the work we order all materials and a delivery/install date set. Typical installation will be within 10-14 days although we can do it sooner if it is needed. Once that date arrives we will typically be on site between 7-730 am to start the process of replacing the roof. We feel it is important to start early so we can do all we can to ensure a one day installation. If at all possible we never want to leave a roof exposed over night! Depending on size most roofs can be completed in one day. During the install there will be debris. I tell everyone to make an omelette you must break eggs. We WILL do everything in power to make sure that there is no debris/trash left once we are done. After the install is complete I personally do a walk thru of every job to make sure the homeowner and myself are satisfied with the finished product and clean up
- What education and/or training do you have that relates to your work?
I have been in the industry for over 25 years. I have seen it all. I have managed all levels of home improvement from start to finish! I am a certified GAF installer which only about 13% of the roofers in Maryland have that qualification.