V-Tec - Mac, PC, & IT Build/Install/Repair/Service
V-Tec - Mac, PC, & IT Build/Install/Repair/Service

V-Tec - Mac, PC, & IT Build/Install/Repair/Service

Top Pro

Offers remote services
Discounts available
Offers remote services
Discounts available
$75
estimated price


Online now

Introduction: V-TecProStop We have 30-plus years of experience and are located conveniently in Upper Marlboro, MD. We provide IT and computer services and tech support for residential and commercial customers in the DMV area (DC, Metropolitan MD, Northern VA) and sometimes beyond. We are a company that takes the time to ensure your technology issue has been resolved to your satisfaction. A few of our services: - Hardware / Software Upgrades & Installation - Mac & PC / Notebook Repair & Service - Custom PC Builds - Computer Case Cleaning / Fans / Heatsinks / Vents, etc. - Virus / Spyware / Trojan Removal - Deal with Scammers - Fake Microsoft/Fake PC Support/Fake Amazon/Fake Geek Squad Scam Emails, Browser Hijacks, etc. - New Computer Setup / Operating System Installation - Printer Setup - Wireless Setup / Troubleshooting - Data Backup / Recovery (Soft Recovery) / Transfer - Remote Desktop - Network Setup - Server Setup / Support - Commercial Structured Wiring - Solar Panel WiFi/Network connect - And more, just ask We do not service or repair: - Cellphones and Tablets - Any Microsoft Surface Products - Any Game Systems - Any non-computer based electronics - Any iPod's or MP3 Players - Printers We strive to provide the best customer service possible by offering fair and honest solutions to your problems. And we do our best to communicate in a way that all of our clients can understand without having to know all of the technical jargon. We enjoy working with and taking the time to educate our clients in current technology while meeting their technology needs. We also enjoy helping people of all ages and have clients ranging in age from mid-20’s to late-80’s all with varying degrees of tech savviness. And just and FYI, for us when you are having an issue we firmly believe in the philosophy that there are no dumb questions just as there is no job that is too small so please don’t hesitate to ask. We service and repair both Mac’s and PC’s. We also do full custom computer builds. We will always provide an honest assessment of both the problems and the solutions. In today’s digital world it is easy to underestimate the impact that our devices have. From important pictures to music to documents we understand the importance of the files that you have collected. Whether it is recovering a profile to move to a new machine or getting a broken one up and running we understand the sense of panic of not having those files can cause. And if in the end the cost of a repair exceeds the value of a machine we will always recommend replacement over repair. And while we are here to serve your needs please keep in mind while Thumbtacks is free for clients to find Pro's to serve their needs that on the other hand we Pro's pay to use this platform to to advertise our services and we pay for every lead. Lastly now the legal stuff: Due to a recent behavior of short notice cancellations up to no one being at the service/job site upon arrival as well as failure to pay we need to post this clearly: Terms and Conditions: Any scheduled appointment constitutes a binding contract for service. Any conversation had through Thumbtack's messaging system, email, texting, or via phone call that is working towards a solution to a problem is considered "a service" and is thus billable as such. Any conversations concerning scheduling or setting up an appointment are not billable. Listed rate on Thumbtack is a base hourly rate and does not include parts prices. Any parts required for any service/job that exceeds $50 requires a deposit for the cost of all parts unless otherwise agreed. Cancellations: All cancellations must be done via Thumbtack's message system 48 hours prior to the scheduled date and time of service not counting weekends or holidays. An $85 cancellation fee will be assessed for all cancellations less than 48 hours but more than 24 hours not counting weekends or holidays. Any cancellations less than 24 hours up to the time of departure for said service will be assessed a $170 cancellation fee. Failure to cancel that results in us showing up for a prior agreed service because you have "forgotten" about the appointment, "changed your mind" and failed to notify us, and/or aren't present for any reason for the service to be complete will result in a no notice cancellation fee of $255 plus a $50 fuel/mileage/service charge to be assessed ($305 total). Any failure to pay any of the fees will be reported to Thumbtack (it costs time and gas and other business fees to drive out to a location that has failed to notify us of a cancellation). Our standard rate is $85 an hour unless otherwise agreed upon (2 hour minimum). Additional hours billed in whole hours beginning 15 minutes into the next hour. For any travel over 30 minutes or 30 miles (whichever is greater) there is a 1 hour travel charge ($85) one way unless otherwise agreed upon. Hours: Our normal business hours are Mon-Fri 8 AM-4 PM EST, except for holidays. Mon-Fri from 4 PM-8PM EST and Sat & Sun from 8 AM-4 PM EST are considered after hours and will be billed at time and half (127.50/hr) including travel, except for holidays. Mon-Th 8 PM-8 AM are considered emergencies and will be billed at double time ($170/hr) including travel, except for holidays. Sat & Sun from 4 PM-8PM EST are considered emergencies and will be billed at double time ($170/hr) including travel, except for holidays. Fri-Sun 8 PM-8 AM are considered premium emergencies and will be billed at double time and a half ($212.50/hr) including travel, except for holidays. All Government holidays beginning at 8 PM the day prior to 8 AM that day after a holiday are considered premium emergencies and will be billed at double time and a half ($212.50/hr) including travel. Christmas Eve and New Years Eve are viewed as part of the holidays as are both Memorial Day and Labor Day weekends in their entirety. Payment: We accept Credit Cards (PayPal), Zelle, Cash, Cash App, and Venmo. All billing is done through PayPal for Business and does not require that the customer has a PayPal account in order to pay. PayPal Service Fee = 3.49% + $0.49 for debit & credit card / 0% from PayPal balance or bank transfer - it is your responsibility to notify us of which payment type otherwise the fees will be automatically added to the bill/invoice. Venmo Service Fee = 1.9% + $0.10 for debit & 3% fee for using a credit card / 0% fee for transferring from app balance - it is your responsibility to notify us of which payment type otherwise the highest fee will be automatically added to the bill. Cash App Service Fee = 3% fee for using a credit card / 1.75% fee for instant Transfer via debit card / 0% fee for transferring from app balance - it is your responsibility to notify us of which payment type otherwise the highest fee will be automatically added to the bill. ***Note - on PayPal, Venmo, and Cash App trying to claim you are using a debit card or app balance to circumvent the appropriate service fee will result in a separate small bill to recoup that difference plus that transactions fee as well. We do not accept checks without prior notification and approval. We do not accept money orders under any circumstances. Payment is due in full upon completion of service. Exceptions: For any large or long term projects a formal contract will be written up, agreed to, and signed by both parties. Penalties: 15% late penalty will be assessed if not paid within 30 days from receipt and every 30 days thereafter. Failure to pay within 90 days, including all late fees and any resulting legal fees, will result in a filing of non-payment and legal action will be taken. When and if legal action is taken, any and all legal fees, including filing fees and lost hours will be the responsibility of the customer and added to the amount sought in court. And you will be reported to Thumbtack. Rate subject to change without notice. Thank You, V-TecProStop Business Owner/Operator - Werter Arrington
Overview

Current Top Pro

Hired 484 times

19 similar jobs done near you

Background checked

1 employee

8 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, Venmo, and Zelle.

Unfortunately, you can't redeem Thumbtack discounts or pay this pro with referral credits.

Social media

Facebook, Instagram, Twitter

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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2019

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2021

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2022

Featured Projects

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  • Power Supply Replacement - AIO Fix

    Computer Repair

Specialties
Computer type

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Computer issue

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Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Exceptional 5.0

303 reviews

5
97%
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Read reviews that mention:


pro avatar
Deirdre C.
Nov 28, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Werter was very responsive to my inquiry. He asked questions and requested photos to see the damage to my laptop. He was up front regarding the cost to repair the damage. It was decided that it would be more cost effective to replace the laptop. I appreciate his honesty and would reach out to him again for any of my computer needs.

Details: PC • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc.

V-Tec - Mac, PC, & IT Build/Install/Repair/Service's reply
Aluminum shell of of the laptop damaged beyond repair. It would require replacing the entire shell to correct and would cost far in excess of the value of the computer. Recommended repair over replacement. Thank you for that great review. We appreciate your Business. You NOW qualify for our customer loyalty discount of 10% off your next service. When you call in for your next service please let us know you are an existing customer. We do repairs, service, maintenance, upgrades, and installations on PC's (Windows) and Apple computers. MacBook having issues with increasingly overheating. client has stayed on top of keeping it clean but the overheating has been progressive. Made the welcomed recommendation that it would be better to replace it than to chase an overheating issue. We also work on Custom PC builds (Prebuilts and DIY's) as well as build them. We do builds in two formats, either we can do the build completely for you, i.e. turnkey, or we can do the build as a guided session, i.e. hands on tutorial in PC building from start to finish. We also do IT and Server management, service, and installations. And structured wiring for businesses as well as some residential applications.
Computer Repair
pro avatar
Suzanne P.
2 weeks ago
·

Hired on Thumbtack

Hired on Thumbtack

My husband and I greatly appreciated Welter’s quick response and his taking the time to share his expertise. After our conversation it became apparent that a cleaning of our MAC computer was not necessary. A person of less integrity might have just come and charged us a fee. He was able to explain to us a lot about hacking and scams.

Details: Mac (Apple) • Desktop • Virus or malware • My home, venue, etc.

Computer Repair
pro avatar
Eldene T.
Apr 10, 2023
·

Hired on Thumbtack

Hired on Thumbtack

The Tech was on time, greeted and ask me what seemed to be problem. He immediately started to analyze the situation with the System. He explained to me all details and the way he explained was understandable to me. He proceeded very professionally and resolved the problem. Completed to my satisfaction. Thanks again and I will implore any other computer services from company. Thanks

Details: PC • Desktop • System error or blue screen • My home, venue, etc.

V-Tec - Mac, PC, & IT Build/Install/Repair/Service's reply
Issues with two printers not being connected to the network and thus unable to print. Corrected the issue and setup up and test printed from two computers. Thank you for that review. We appreciate your Business. You NOW qualify for our customer loyalty discount of 10% off your next service. When you call in for your next service please let us know you are an existing customer. We do repairs, service, maintenance, upgrades, and installations on PC's (Windows) and Apple computers. We also work on Custom PC builds (Prebuilts and DIY's) as well as build them. We do builds in two formats, either we can do the build completely for you, i.e. turnkey, or we can do the build as a guided session, i.e. hands on tutorial in PC building from start to finish. We also do IT and Server management, service, and installations. And structured wiring for businesses as well as some residential application
Computer Repair
pro avatar
Jamaall M.
Mar 18, 2023
·

Hired on Thumbtack

Hired on Thumbtack

I had a wonderful experience from start to finish. He is extremely professional, knowledgeable, and relatable. His wealth of knowledge was on full display as he diagnosed and recognized the problems I was having with my gaming PC. He even recommended future upgrades. I am extremely happy with the outcome of the repairs and will be using this service for any future PC related issues.

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc. • At the pro’s location

V-Tec - Mac, PC, & IT Build/Install/Repair/Service's reply
Custom PC freezing up/thermal shutdowns. Bad CPU cooler. Moved Windows OS install on a Custom PC to an M.2 SSD, New CPU Cooler, flipped PSU to vent out of the case, and cleaned up wire management. Thank you for that review. We appreciate your Business. You NOW qualify for our customer loyalty discount of 10% off your next service. When you call in for your next service please let us know you are an existing customer. We do repairs, service, maintenance, upgrades, and installations on PC's (Windows) and Apple computers. We also work on Custom PC builds (Prebuilts and DIY's) as well as build them. We do builds in two formats, either we can do the build completely for you, i.e. turnkey, or we can do the build as a guided session, i.e. hands on tutorial in PC building from start to finish. We also do IT and Server management, service, and installations. And structured wiring for businesses as well as some residential applications.
Computer Repair
pro avatar
Ken J.
Jan 20, 2023
·

Hired on Thumbtack

Hired on Thumbtack

Weekend did an excellent job in helping me with my computer issues. He was prompt, highly skilled and very professional. He resolved my issues in a very timely manner and his pricing was extremely reasonable. I highly recommend him and will surely use him again.

Details: PC • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc.

V-Tec - Mac, PC, & IT Build/Install/Repair/Service's reply
Laptop that the client needed to be restored to factory and the recovery image was not working. Complete wipe and reinstall of Windows, all laptop specific system drivers/software, and updates as well as installing MS Office. Thank you for that great review. We appreciate your Business. You NOW qualify for our customer loyalty discount of 10% off your next service. When you call in for your next service please let us know you are an existing customer. We do repairs, service, maintenance, upgrades, and installations on PC's (Windows) and Apple computers. MacBook having issues with increasingly overheating. client has stayed on top of keeping it clean but the overheating has been progressive. Made the welcomed recommendation that it would be better to replace it than to chase an overheating issue. We also work on Custom PC builds (Prebuilts and DIY's) as well as build them. We do builds in two formats, either we can do the build completely for you, i.e. turnkey, or we can do the build as a guided session, i.e. hands on tutorial in PC building from start to finish. We also do IT and Server management, service, and installations. And structured wiring for businesses as well as some residential applications.
Computer Repair
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Werter Arrington

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