V-TecProStop - Mac, PC, Custom System Builds, & IT

Offers remote services

Discounts available

Offers remote services

Discounts available

$85

estimated cost

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Zip code

Computer issue

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Introduction: We have 30-plus years of experience and are located conveniently in Upper Marlboro, MD. We provide IT and computer services and tech support for residential and commercial customers in the DMV area (DC, Metropolitan MD, Northern VA) and sometimes beyond. We are a company that takes the time to ensure your technology issue has been resolved to your satisfaction. We strive to provide the best customer service possible by offering fair and honest solutions to your problems. And we do our best to communicate in a way that all of our clients can understand without having to know all of the technical jargon. We enjoy working with and taking the time to educate our clients in current technology while meeting their technology needs. We also enjoy helping people of all ages and have clients ranging in age from mid-20’s to late-80’s all with varying degrees of tech savviness. And just and FYI, for us when you are having an issue we firmly believe in the philosophy that there are no dumb questions just as there is no job that is too small so please don’t hesitate to ask. We service and repair both Mac’s and PC’s. We also do full custom computer builds. We will always provide an honest assessment of both the problems and the solutions. In today’s digital world it is easy to underestimate the impact that our devices have. From important pictures to music to documents we understand the importance of the files that you have collected. Whether it is recovering a profile to move to a new machine or getting a broken one up and running we understand the sense of panic of not having those files can cause. And if in the end the cost of a repair exceeds the value of a machine we will always recommend replacement over repair. A few of our services: - Hardware / Software Upgrades & Installation - Mac & PC / Notebook Repair & Service - Custom PC Builds - Computer Case Cleaning / Fans / Heatsinks / Vents, etc. - Virus / Spyware / Trojan Removal - New Computer Setup / Operating System Installation - Printer Setup - Wireless Setup / Troubleshooting - Data Backup / Recovery (Soft Recovery) / Transfer - Remote Desktop - Network Setup - Server Setup / Support - Commercial Structured Wiring

Overview

Current Top Pro

Hired 360 times

14 similar jobs done near you

Background checked

1 employee

7 years in business

Payment methods

Cash, Check, Credit card, PayPal, Square cash app, Venmo

Social media

Facebook, Instagram, Twitter

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

All year

Jan - Jun

Current Top Pro

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

28 photos

Power Supply Replacement - AIO Fix
Computer Repair

Specialties

Computer issue

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Computer type

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Excellent 4.9

240 reviews

97%

Read reviews that mention:

Bonnie P.

Jan 14, 2022

Hired on Thumbtack

I recently hired V-tecprostop to repair my desktop business computer. Werter gave me an extremely accurate diagnosis by phone and took the time to explain what he was going to do. In addition to the repair he made some valuable suggestions on ways to improve the performance. When he came to my home the repair went smoothly, and his work greatly increased the speed and stability of the machine. I’ve used big box repair companies in the past, with unsatisfactory results. Werter gave me a terrific price and great service so I will definitely go back to V-tecprostop for all of my future computer issues.

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet) • At the pro’s location

V-TecProStop - Mac, PC, Custom System Builds, & IT's reply

SSD upgrade on an existing gaming PC for more storage and speed. Thank you for your feedback. We appreciate your Business. You NOW qualify for our customer loyalty discount of 10% off your next service. When you call in for your next service please let us know you are an existing customer. Windows 11 is here! Are your computers Windows 11 ready or compatible?

Computer Repair

Karis M.

Nov 30, 2021

Hired on Thumbtack

Unfortunately, I didn’t have the chance to have my actual product repaired but the information that I was provided beforehand was extremely helpful. I’m the event that I need my computer repaired, I will not hesitate to use this service!

Details: Mac (Apple) • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

V-TecProStop - Mac, PC, Custom System Builds, & IT's reply

Older MacBook where the repair was exceeded the value of the computer. Opted to replace over repair. Thank you for your feedback. We appreciate your Business. You NOW qualify for our customer loyalty discount of 10% off your next service. When you call in for your next service please let us know you are an existing customer.

Computer Repair

John R.

Sep 6, 2021

Hired on Thumbtack

When I contacted the technician, I was blown away by his professionalism. After listing all the issues I had with the pc to him, he was able to diagnose the problem, which was a failed SSD, and not only did we lay out a plan to go from there, he even suggested I check my computer's warranties first before going forward. Once I looked into the warranties, I fully decided to go with the repairs with this technician. Not only did he replace the SSD with a far more reliable one, but also helped with the installation of the vital software and of course the OS for the pc since the old SSD had the OS on it. His knowledge of anything and everything computer-related is astonishing and would definitely recommend for any repairs or advice.

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

V-TecProStop - Mac, PC, Custom System Builds, & IT's reply

Custom PC - had a dead M.2 ADATA SSD - replaced with Samsung M.2 SSD with heatsink - Installed Windows 10, MS Office 2019 full version, misc. other programs, and bench testing/bench marking - 12 hour load test run - cleaned case inside and out. Thank you for your feedback. We appreciate your Business. You NOW qualify for our customer loyalty discount of 10% off your next service. When you call in for your next service please let us know you are an existing customer. Windows 11 will be replacing Windows 10 soon. Are your computers Windows 11 ready or compatible?

Computer Repair

La R.

3 weeks ago

Hired on Thumbtack

Great price, great service, and more importantly walked me through/ explained the work done on my rig. My computer is up and running like new. He also provided great insight and experience on future PC projects I wanted to get down in the future projects. 100% recommendation for all computer related needs and projects.

Details: PC • Desktop • System error or blue screen • At the pro’s location

V-TecProStop - Mac, PC, Custom System Builds, & IT's reply

Custom PC that was stuck in boot/repair loop. SSD was maxed out on volume size leaving zero room for virtual memory. Upgraded the SSD to a larger SSD. Clean installed Windows 10. Installed all motherboard and GPU related drivers and apps. Installed many of the other apps Chrome, Firefox, etc., as well. Copied User Profiles from existing SSD to the new SSD. Thank you for your feedback. We appreciate your Business. You NOW qualify for our customer loyalty discount of 10% off your next service. When you call in for your next service please let us know you are an existing customer. Windows 11 is here! Are your computers Windows 11 ready or compatible? Not sure? Please ask us. M1 Macs are here! Should you be replacing your Intel Mac yet? Not sure? Please ask us. We do repairs, service, maintenance, upgrades, and installations on PC's (Windows) and Apple computers. We also work on Custom PC builds (Prebuilts and DIY's) as well as build them. We do builds in two formats, either we can do the build completely for you, i.e. turnkey, or we can do the build as a guided session, i.e. hands on tutorial in PC building from start to finish. We also do IT and Server management, service, and installations. And structured wiring for businesses as well as some residential applications.

Computer Repair

Michael M.

Apr 20, 2022

Hired on Thumbtack

I can’t say enough about Werter and the work he did on my computer. After taking my computer to UbreakiFix, Geek Squad, and some other local guys I found V-TecProStop. My hard drive crashed, and all the other places said they couldn’t fix it or were afraid to because of the unique build of my computer. Werner’s shop was the exception. He explained to me what needed to be done in a way that anyone could understand and took care of it in less than a week. Not only did he replace my hard drive, he reinstalled the programs necessary for me to get my computer back up and running for everyday use. My computer is running and performing way better than it did before my hard drive crashed. Werter was professional, courteous, respectful, and took personal care of my computer. I can say that I have found a my new go to for all of my computer tech needs.

Details: PC • Desktop • System error or blue screen • At the pro’s location • My home, venue, etc.

V-TecProStop - Mac, PC, Custom System Builds, & IT's reply

Thanks for that review. This was HP ENVY Curved All-in-One with a 34" ultra wide curved monitor (36 1/2 " x 18 1/3") that many shops are reluctant to touch as it requires removing that massive screen to access the hardware behind it. This was an upgrade/replacement of the crashed standard 1TB HDD to a 1TB SSD with Windows 10 and MS Office installed. Thank you for your feedback. We appreciate your Business. You NOW qualify for our customer loyalty discount of 10% off your next service. When you call in for your next service please let us know you are an existing customer. Windows 11 is here! Are your computers Windows 11 ready or compatible? Not sure? Please ask us. M1 Macs are here! Should you be replacing your Intel Mac yet? Not sure? Please ask us. We do repairs, service, maintenance, upgrades, and installations on PC's (Windows) and Apple computers. We also work on Custom PC builds (Prebuilts and DIY's) as well as build them. We do builds in two formats, either we can do the build completely for you, i.e. turnkey, or we can do the build as a guided session, i.e. hands on tutorial in PC building from start to finish. We also do IT and Server management, service, and installations. And structured wiring for businesses as well as some residential applications. We can also address issues on many computer based systems such as Solar Panels, Audio Systems, Video Systems, etc.

Computer Repair

Credentials

Background Check

Werter Arrington

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We are hourly in most cases. We won't be the cheapest but we won't be the the most expensive. Some services may include parts at a flat rate. If the cost of a repair exceeds the value of a machine we will recommend replacement over repair.
What is your typical process for working with a new customer?
Start with make and model of computer (PC or Mac) and a description of the problem. Assess what the goal of the service is. We will also make recommendations if any machine is not current on Operating System or Virus Protection as well as any other relevant recommendations.
What education and/or training do you have that relates to your work?
9 years of college and multiple certifications. 30+ years of experience in computer (PC's and Mac's) builds, repair/service, and maintenance for both commercial and residential clients. Also do commercial structured wiring.