FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At our company, we're committed to transparency and customer satisfaction when it comes to pricing. Here's what you should know:At our company, we're committed to transparency and customer satisfaction when it comes to pricing. Here's what you should know: - **Guaranteed Maximum Price (GMP):** We offer a GMP for our services, ensuring that you won't pay more than the agreed-upon maximum price, no matter what. This gives you peace of mind and budget certainty. - **Thorough Inspections:** We perform very detailed inspections to identify potential issues early on. This approach helps in avoiding unexpected costs or surprises during the project, keeping the pricing as predictable as possible. - **Discounts on Referrals:** We value word-of-mouth and community trust, which is why we offer discounts through our referral program. If you refer us to friends, family, or colleagues, both you and the person you refer can benefit from special pricing or discounts on our services. - **Guaranteed Maximum Price (GMP):** We offer a GMP for our services, ensuring that you won't pay more than the agreed-upon maximum price, no matter what. This gives you peace of mind and budget certainty. - **Thorough Inspections:** We perform very detailed inspections to identify potential issues early on. This approach helps in avoiding unexpected costs or surprises during the project, keeping the pricing as predictable as possible. - **Discounts on Referrals:** We value word-of-mouth and community trust, which is why we offer discounts through our referral program. If you refer us to friends, family, or colleagues, both you and the person you refer can benefit from special pricing or discounts on our services.
- What is your typical process for working with a new customer?
Our process with new customers includes a professional contract, an initial preparatory meeting, and ongoing planning and communication, with rigorous quality control at every stage, to ensure customer satisfaction.
- What education and/or training do you have that relates to your work?
I am the experienced owner of this business, having been in the industry since 2006. My educational background and training are directly relevant to my work, including certifications from the Army Corps of Engineers. Over the years, I've managed a wide array of projects ranging from residential and commercial to federal work. This includes expertise in historic preservation, ensuring the integrity of historical structures, as well as involvement in modern new constructions. This extensive experience has honed my skills in project management, quality assurance, and client satisfaction across diverse sectors.