- What should the customer know about your pricing (e.g., discounts, fees)?
Thumbtack requires a price to be attached to all quotes. That's tough because we truly work with each client's individual budgets. No matter what price you see, we will talk with you personally and figure out the best strategy that works for both of us.
- What is your typical process for working with a new customer?
Personal service and custom packages make our service not a cookie-cutter. Typically we speak by phone, as a follow-up to the Thumbtack introduction. Clients tell me that many vendors don't communicate outside of text and emails. Once we decide on a mutually great package, the deposit can be paid via many online methods. Deposits are not refundable, due to the scheduling and potential inventory orders that go with a booking. Date changes or service level changes, like upgrading a package or renting for less hours than originally agreed, are available if the new dates and times are not booked already.
- What education and/or training do you have that relates to your work?
All of our employees employees and contractors are background checked, bonded, and many have security clearances. Myself, as an owner, still teaches in local schools and colleges on an on-call basis. We are a mix of veterans, educators, IT professionals and certified event planners.