Tech_Doll Remote Support

$50/hour

Estimated price

It’s free, with no obligation to book

Thumbtack Guarantee

If you hire this pro, you’re covered by a money-back guarantee. Learn more

About

With Tech Doll Remote Support, I help individuals and small businesses quickly resolve tech issues, learn Excel, and keep their systems running smoothly—without stress or downtime. Most issues are resolved in a single session, and I explain everything clearly so you feel confident and not stuck afterward. I focus on reliable, responsive service and building lasting client relationships, while staying up to date with the latest technology to ensure your tech needs are always in good hands. *Please inquire about my student discounts!*

Overview

Hired 1 time

Serves Upper Marlboro, MD

Background checked

1 employee

1 year in business

Business hours

Sun4:00 pm - 11:59 pmMon6:00 pm - 11:59 pm

Payment methods

This pro accepts payments via Apple Pay, Google Pay, and PayPal.

Services offered

Topic areas

Work location

I travel to my customers

I work remotely (phone or internet)

Projects and media

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

5.0

2 reviews

5

100%

4

0%

3

0%

2

0%

1

0%

Khalis C.

Apr 30, 2025

Mark R.

Nov 21, 2024

Kendra provided exceptional technical support when my PC unexpectedly went down, impacting my business operations. Her troubleshooting skills were nothing short of phenomenal, quickly identifying the root cause of the problem. She seamlessly guided me through formatting and setting things up, ensuring all my data was secure and processes were restored efficiently. What truly sets Kendra apart is her ability to offer remote assistance with ease. She provided clear instructions and utilized tools that made the process straightforward, saving valuable time. Additionally, Kendra went above and beyond by sourcing locally available replacements for burned-out parts, expediting repairs and minimizing downtime for my business. Her professionalism, technical expertise, and commitment to solving problems quickly and efficiently make her a valuable resource for anyone in need of IT support. Highly recommended!

Credentials

Background Check

Kendra Ormon

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is $50/hour for remote tech support and Excel training. Most issues are resolved in a single session. I also offer package rates for multiple sessions or ongoing support. Payment is easy via Apple Pay, Google Pay, or PayPal. There are no hidden fees.
What is your typical process for working with a new customer?
I begin by listening to the client’s problem or goal, asking clarifying questions, and setting expectations for the session. Then I resolve the issue or provide training, explaining each step clearly. I finish by offering tips and follow-up resources so clients feel confident managing their technology independently
What education and/or training do you have that relates to your work?
As a computer engineer employed as a Government Contractor for 7 years, I have formal training in computer systems and hardware. I also stay current with new technologies to provide effective solutions.