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iRepair

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About
With 15 years as a technology professional, I specialize in fast, reliable computer, phone, and tablet repair. As a Device Repair Specialist, I have a strong background in both hardware and software diagnostics and repair, in the field and in the lab, as well as experience with IT network system administration. My small team and I focus on clear communication, honest recommendations, and getting you back up and running as quickly as possible. Whether it’s a slow PC, a broken laptop, or a damaged phone or tablet, I’m committed to solving complex system issues efficiently. If you’re looking for experienced, customer-focused repair service, I’d be glad to help.
Overview

Hired 13 times

Serves Waldorf, MD

Background checked

5 employees

14 years in business

Business hours

Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm

Payment methods

This pro accepts payments via Cash, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Venmo, and Zelle.

Social media

Facebook, Twitter

Services offered
Computer & Device Support
Projects and media
Projects and media
Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Very good 4.5

15 reviews

5

73%

4

14%

3

0%

2

13%

1

0%

Your trust means everything to us. Learn about our review guidelines.

Read reviews that mention:

pro avatar
Rhoda C.

Nov 2, 2021

•

Hired on Thumbtack

Duane did a great job repairing a cracked screen on my iPad. I also asked him to replace the screen on my phone and he was honest and told me it was not the screen that was cracked but the screen saver.

Details: Mac (Apple) • Laptop • Cracked or damaged screen • My home, venue, etc. • At the pro’s location

Computer Repair
pro avatar
James Q.

Oct 4, 2020

•

Hired on Thumbtack

I cracked my ipad and needed information from it to complete work. After contacting him for service he made it to my location and was able to have my ipad back up and running within less than an hour. It Works great and looks great. I was so pleased with his service I got him to repair my daughters iphone as well.

Details: iPad • Broken or cracked screen • My home, venue, etc.

Phone or Tablet Repair
pro avatar
Jamie j.

Oct 5, 2020

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Hired on Thumbtack

My expericence has been nothing but positive. The expert tried to assist with my XR another person had worked on, My phone had to go to Apple store. Just his 1st impression was enough to do business. I cracked my loaner phone yesterday I reached out to Irepair he was here in 20 mins!! Now my phone is back up and running!! Thank You so much

Details: iPhone X • Broken or cracked screen • My home, venue, etc.

Phone or Tablet Repair
pro avatar
Vel L.

Sep 5, 2020

•

Hired on Thumbtack

I don’t know what to say. I don’t ever write reviews, but If you ask me if I would ever use their service again? It’s a big No.

I had an Ipad screen crack that was I hoping to get fixed. Since they had the best price I decided to go with them but I really regret it.

Reasons:
1. The workmanship was so poor. The first time I went to pick it up, the home button did not function and there was glue residue in the inside of the screen. I kindly asked him to take it back and he offered to fix it again. The second time (after 2 days), the home button works, but now touch ID is non functional! Plus there was still dust/hair residue inside the screen again!!

2. Sketchy meet up. Maybe its because of Covid but In order to meet the client, we met up at a parking lot and performed our transaction there.

3. Customer Service. It’s really hard to get a hold of him through phone or texting and he was 1 hour late to drop off the ipad.

One plus, is he was willing to provide a discount for all the inconvenience. But still, getting a broken touch ID is not worth it even if it was done for free.

I really hope it works out for him. But im sorry I can not recommend this service.

Details: iPad • Broken or cracked screen • At the pro’s location • My home, venue, etc.

iRepair's reply
The glue residue was just from plastic factory protective covering that i left on until delivery since his work schedule prevented him from meeting in a regular place during regular hours. The light Adhesive easily wiped off. The only issues with communicating was due to customers work and his unavailability for calls during meetings and odd hours. There was no sketchy meetup, In an attempt to accommodate this customers work schedule I offered to meet him after as he was in an emergency situation and needed it before he left the country. it's as if trying to be to flexible and go out of the way to help him out backfired and according to his review, makes it look like I'm at fault. As far as the ho.e button he wasn't the original user so that's why the touch I'd didn't work.
Phone or Tablet Repair
pro avatar
Faith M.

Oct 19, 2020

•

Hired on Thumbtack

Technician was quick to respond and showed up and completed his job.

Yes! Thank you

Details: PC • Laptop • Cracked or damaged screen • My home, venue, etc.

Computer Repair
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Duane Lucas

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