FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My prices are competitive and fair as I do outstanding work and believe I should be fairly compensated. In most cases the work will be regarding your home, which in most cases is going to be your largest investment. For that reason, getting the lowest price is not always the best way to go. I provide a full job price when warranted, but mostly I charge my hourly rate of $85/per hour. If I need to purchasse materials for your job, I do not charger the hourly rate but I do add a 20% of the purchase price to cover my time, miles, fuel, etc. I do not provide estimates as more often than not the job is different than what was described which can change the price. Of course its not a problem when the job is less than expected but its always uncomfortable and awkward when the job is more than expected. Thank You, Doug
- What is your typical process for working with a new customer?
Communication is the key. Job specifics, pricing and expectations must be discussed to avoid problems. As you can tell by my reviews - my method must work as I have been fortunate to have avoided problems with clients.
- What education and/or training do you have that relates to your work?
It depends how you look at this. I was in the military for 24 years (retired Air Force) and worked for the government for an additional 14 years after the military. I was a federal agent (Special Agent) for my entire 38-year career. My master’s degree is in the Forensic Sciences. All of this relates to what I do now in that I am disciplined, accurate, trustworthy and I place a tremendous emphasis on attention to detail - all of this benefits the client.