FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The pricing structure for each job is determined primarily on the results of the initial inspection. The results are based on the infestation level, the customized treatment plan and the time it will take to perform the work properly.
- What is your typical process for working with a new customer?
Anyone can quote a price over the phone. But our company is about relationship building and performing every job as it were our own home. The inspection is generally the first step. After we provide the customer with a thorough inspection, a plan of action is discussed. The communication process between the customer and Mike's, is extremely important. We must become partners in combating the problem and agree to the common goal of controlling the situation. Once we have educated the customer and have agreed to be partners, the pricing and payment options are discussed.
- What education and/or training do you have that relates to your work?
We provide monthly training to our employees through the National Pest Management Association, Maryland Pest Management Association and our vendors. This allows us to be in compliance with the Maryland Department of Agriculture and keeps us update to date on the latest products available.